Senior White-Glove End-User Support Engineer

UST; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

UST in London is seeking a Lead End User Support Engineer – White Glove to own high‑level escalations across multiple offices. You will troubleshoot Windows, hardware, and meeting room tech, and guide junior staff. This role combines on‑site support with remote global coverage and vendor coordination.

You will drive software deployments, OS migrations, and hardware refreshes, while maintaining robust documentation and SOPs to ensure consistent service quality.

Qualifications

• Experience resolving Level 2 Windows issues, networking, and app compatibility.
• Hands-on hardware repair for desktops, laptops, and printers.
• Experience with meeting room tech and video conferencing.
• Knowledge of AD, GPO, and scripting for automation.

Responsibilities

• Manage complex Level 2 incidents, including Windows OS issues, networking and app compatibility.
• Diagnose and repair desktops, laptops, printers and peripherals.
• Deploy equipment for new starters and decommission devices for leavers.
• Support meeting room audiovisual tech, Zoom, Teams Rooms and collaboration tools.
• Coordinate technical support activities across multiple regional offices.
• Produce clear work instructions for remote hands technicians and validate work.

Skills

Windows admin

Hardware diagnostics

Group Policy

AD administration

SCCM/Intune

VPN networking

PowerShell/Python

Meeting room tech

Remote support

Vendor management

Tools

SCCM

Intune

Remote monitoring tools

MS Teams Rooms

Zoom

Job description

UST in London is seeking a Lead End User Support Engineer – White Glove to own high‑level escalations across multiple offices. You will troubleshoot Windows, hardware, and meeting room tech, and guide junior staff. This role combines on‑site support with remote global coverage and vendor coordination.

You will drive software deployments, OS migrations, and hardware refreshes, while maintaining robust documentation and SOPs to ensure consistent service quality.