Senior Warehouse Operations Manager

Whistl; Lutterworth; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Annual leave enhanced

Company pension

Health cash plan

Life assurance scheme

Critical Illness cover

Employee Assistance Programme

Career development opportunities

Job summary

Whistl in Lutterworth is seeking an Operations Manager to lead our fast-paced fulfilment operation across multiple shifts, driving service, quality and cost targets in a busy e-commerce environment. Reporting to the General Manager, you will manage day-to-day warehouse activities from Goods In to Despatch, oversee Shift Managers and Team Leaders, and foster a safety-first culture.

This hands-on role requires a data-driven approach, strong stakeholder management, and a track record of delivering

Qualifications

• Significant Operations or Warehouse Management experience in FMCG/logistics/fulfilment.
• Proven ability to lead large operational teams and manage KPI targets.
• Strong analytical and problem-solving skills with data-driven decisions.

Responsibilities

• Lead day-to-day warehouse operations across Goods In, Picking, Replenishment, Packing, Returns and Despatch.
• Ensure effective labour planning and resource management to meet productivity targets.
• Manage Shift Managers, Supervisors and Team Leaders with coaching and performance management.
• Drive continuous improvement and implement operational enhancements.
• Monitor KPIs, service levels and costs to maximise performance and control expenditure.
• Build relationships with customers, carriers and internal stakeholders to ensure service delivery.
• Promote a safety-first culture and ensure health & safety and security procedures.

Skills

People leadership

Stakeholder management

Excel reporting

Data driven

Problem solving

Health & Safety

Education

Relevant degree in operations/logistics

Tools

Microsoft Excel

MS Office

Job description

Whistl in Lutterworth is seeking an Operations Manager to lead our fast-paced fulfilment operation across multiple shifts, driving service, quality and cost targets in a busy e-commerce environment. Reporting to the General Manager, you will manage day-to-day warehouse activities from Goods In to Despatch, oversee Shift Managers and Team Leaders, and foster a safety-first culture.

This hands-on role requires a data-driven approach, strong stakeholder management, and a track record of delivering