Senior Warehouse Operations Leader

World Courier; West of England; Remote; GBP 45,000 - 66,000; Full time

Job summary

World Courier’s Avonmouth Cross Dock Centre is seeking an experienced Senior First Line Manager to lead Team Leaders and warehouse operatives, driving daily targets and upholding safety, quality, and service standards.

The role is site-based at Avonmouth BS11, with hours Monday to Friday 6:00am–3:00pm and occasional overtime. You will deputise for the CDC Manager and foster a culture of engagement and continuous improvement.

Qualifications

• Proven experience within a warehouse, logistics, distribution, or supply chain environment.
• Experience leading and developing teams in a fast-paced operational setting.
• Strong people management, coaching, and motivational skills.

Responsibilities

• Lead, motivate, and develop Team Leaders and warehouse operatives to achieve daily operational targets.
• Drive productivity, quality, and service performance in line with departmental KPIs and budget expectations.
• Implement daily staffing plans to ensure optimal operational performance and resource utilisation.
• Monitor operational activity and escalate any risks or challenges to senior management promptly.
• Deliver training and coaching on operational processes, SOPs, GDP, and housekeeping standards.
• Conduct team briefings, one-to-one meetings, return-to-work discussions, and performance conversations.
• Promote a positive culture focused on engagement, accountability, safety, and continuous improvement.
• Support the CDC Manager and Site Leadership Team in achieving departmental and company objectives.
• Identify opportunities to improve operational processes, efficiency, and service delivery.
• Ensure compliance with all security, audit, health & safety, and regulatory requirements.
• Take full responsibility for operational performance and budgetary control in the absence of the CDC Manager.

Skills

People management

Team leadership

Communication skills

Time management

Decision making

IT skills

SOPs & GDP familiarity

Education

Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Industrial Engineering

Tools

Microsoft Office

Job description

World Courier’s Avonmouth Cross Dock Centre is seeking an experienced Senior First Line Manager to lead Team Leaders and warehouse operatives, driving daily targets and upholding safety, quality, and service standards.

The role is site-based at Avonmouth BS11, with hours Monday to Friday 6:00am–3:00pm and occasional overtime. You will deputise for the CDC Manager and foster a culture of engagement and continuous improvement.