Senior FLM

Alliance Healthcare; West of England; Remote; GBP 42,000 - 52,000; Full time

Job summary

Alliance Healthcare is seeking a Senior First Line Manager for Avonmouth Cross Dock Centre. You will lead Team Leaders and operatives, drive daily targets, and manage staffing to optimise productivity, quality and service.

This site-based role requires strong leadership, adherence to GDP/SOPs, and a proactive approach to safety and continuous improvement. Joining the team means taking responsibility for day-to-day performance, deputising for the CDC Manager when needed, and contributing to cost

Qualifications

• Proven experience in warehouse, logistics, distribution, or supply chain.
• Experience leading and developing teams in a fast-paced operational setting.
• Strong people management, coaching, and motivational skills.

Responsibilities

• Lead, motivate, and develop Team Leaders and warehouse operatives to achieve daily operational targets.
• Drive productivity, quality, and service performance in line with KPIs and budget expectations.
• Implement daily staffing plans to ensure optimal operational performance and resource utilisation.
• Monitor operational activity and escalate risks to senior management promptly.
• Deliver training on SOPs, GDP, and housekeeping standards.
• Promote a positive culture focused on engagement, accountability, safety, and continuous improvement.
• Support the CDC Manager and Site Leadership Team in achieving objectives.
• Identify opportunities to improve processes, efficiency, and service delivery.

Skills

People management

Team leadership

Operational planning

Communication

Decision making

Time management

Education

Bachelor's degree in Supply Chain

Tools

WMS experience

Microsoft Office

Job description

We are looking for an experienced and motivated **Senior First Line Manager** to join our Cross Dock Centre in Avonmouth. This is a key leadership position responsible for driving operational performance, developing high-performing teams, and ensuring the smooth day-to-day running of a fast-paced warehouse and distribution operation. Reporting to the CDC Manager, you will lead Team Leaders and warehouse colleagues to achieve productivity, quality, safety, and service targets. You will play a vital role in fostering a positive working environment, championing operational excellence, and supporting the continuous development of your team. You will also deputise for the CDC Manager when required, taking responsibility for site operations and performance. This is an excellent opportunity for an ambitious logistics professional looking to further develop their leadership career within a dynamic distribution environment. **Location****Avonmouth Cross Dock Centre, BS11** This is a site-based role and is not suitable for remote working. **Working Hours****Monday to Friday, 6:00am – 3:00pm**Flexibility is required to support business needs, including occasional overtime, weekends, and Bank Holidays where necessary. **Key Responsibilities** * Lead, motivate, and develop Team Leaders and warehouse operatives to achieve daily operational targets.* Drive productivity, quality, and service performance in line with departmental KPIs and budget expectations.* Implement daily staffing plans to ensure optimal operational performance and resource utilisation.* Monitor operational activity and escalate any risks or challenges to senior management promptly.* Deliver training and coaching on operational processes, Standard Operating Procedures (SOPs), Good Distribution Practice (GDP), and housekeeping standards.* Conduct team briefings, one-to-one meetings, return-to-work discussions, and performance conversations.* Promote a positive culture focused on engagement, accountability, safety, and continuous improvement.* Support the CDC Manager and Site Leadership Team in achieving departmental and company objectives.* Identify opportunities to improve operational processes, efficiency, and service delivery.* Ensure compliance with all security, audit, health & safety, and regulatory requirements.* Take full responsibility for operational performance and budgetary control in the absence of the CDC Manager..**Skills and Experience** **Essential** * Proven experience within a warehouse, logistics, distribution, or supply chain environment.* Experience leading and developing teams in a fast-paced operational setting.* Strong people management, coaching, and motivational skills.* Excellent communication and interpersonal abilities.* Strong organisational and time management skills.* Ability to prioritise workloads and make effective decisions within defined guidelines.* Working knowledge of warehouse and distribution processes.* Familiarity with compliance, audit, and security procedures.* Good IT skills, including experience using Microsoft Office applications.* Ability to work on your own initiative and deliver results in a target-driven environment. **Desirable** * Bachelor's degree in Supply Chain Management, Logistics, Business Administration, Operations Management, Industrial Engineering, or a related discipline.* Professional qualifications such as: CPIM (Certified in Planning and Inventory Management) CSCP (Certified Supply Chain Professional) CLA (Certified Logistics Associate) Lean Six Sigma Yellow Belt PMP (Project Management Professional)* Experience supporting site operations at management level.* Knowledge of continuous improvement methodologies and operational best practice.