Senior Waiter

Relais & Châteaux; Windermere; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Meals on shift

Uniform provided

Generous gratuities

On-site parking

Employee discount

Gym membership

Company pension

Job summary

Gilpin Hotel & Lake House, part of Relais & Châteaux and Pride of Britain Hotels, seeks a Senior Waiter for SOURCE, our Michelin-starred restaurant in Windermere. You will lead a luxury dining service, mentor front-of-house colleagues, and deliver warm, precise hospitality in a calm, refined atmosphere.

We seek candidates with Michelin-star experience, a deep knowledge of food and wine, and a passion for exceptional guest care. Competitive salary, gratuities, and 40-hour weeks offered.

Qualifications

• Experience in Michelin-starred or fine dining environments.
• Deep understanding of food, wine, and service protocol.
• A calm, charismatic presence and a genuine love for hospitality.
• Strong communication and organisational skills.
• A desire to grow within a forward-thinking, modern restaurant built around using local produce with a twist.

Responsibilities

• Welcomes guests with warm, genuine hospitality and a professional, confident presence that sets the tone for an exceptional dining experience.
• Leads the section with confidence, grace, and meticulous attention to detail, ensuring consistently high standards in a luxury dining environment.
• Provides seamless, warm, and personalised service that elevates the guest journey and supports exceptional restaurant satisfaction.
• Works closely with the kitchen, sommeliers, and front-of-house colleagues to create memorable, guest-focused moments throughout service.
• Maintains impeccable standards of presentation, etiquette, and brand-aligned behaviour at all times.
• Contributes to a culture of excellence, continuous learning, and genuine care across the food and beverage team.
• Upholds the highest standards of professionalism, attention to detail, and luxury hospitality service.

Skills

Fine dining experience

Food & wine knowledge

Calm professional presence

Strong communication

Growth mindset

Job description

Company Description

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Job Description

Senior Waiter – SOURCE – Michelin-star restaurant in Windermere, Lake District (Full‑Time)

Join the team at SOURCE, our elegant, ingredient‑led restaurant celebrating thoughtful cooking and exceptional hospitality. We’re looking for a full‑time Senior Waiter who brings confidence, warmth, and polished service leadership to the dining room. You’ll help guide the flow of service, support the front‑of‑house team, and deliver attentive, knowledgeable guest care that reflects SOURCE’s calm, refined atmosphere.

About Waiting on at Gilpin Hotel & Lake House

Set within the heart of the Lake District National Park, Gilpin Hotel & Lake House is part of Relais & Châteaux and Pride of Britain Hotels, celebrated for exceptional hospitality, refined presentation, and warm, personalised service.

SOURCE is a refined, ingredient‑led restaurant producing dishes that celebrate seasonality, precision, and technical excellence. With a Michelin‑star kitchen and a calm, disciplined working rhythm, SOURCE delivers an elevated, immersive dining experience where craftsmanship, organisation, and attention to detail are at the forefront.

We’re looking for a charismatic, attentive, and professional Senior Waiter to join the SOURCE front‑of‑house team. As the face of the restaurant, you’ll deliver exceptional service with warmth, confidence, and precision, guiding guests through a refined, ingredient‑focused journey. You’ll bring personality, poise, and a genuine passion for hospitality, ensuring every guest feels welcomed, cared for, and delighted throughout their dining experience.

Your Role as Senior Waiter:

• Welcomes guests with warm, genuine hospitality and a professional, confident presence that sets the tone for an exceptional dining experience.
• Leads the section with confidence, grace, and meticulous attention to detail, ensuring consistently high standards in a luxury dining environment.
• Provides seamless, warm, and personalised service that elevates the guest journey and supports exceptional restaurant satisfaction.
• Works closely with the kitchen, sommeliers, and front‑of‑house colleagues to create memorable, guest‑focused moments throughout service.
• Maintains impeccable standards of presentation, etiquette, and brand‑aligned behaviour at all times.
• Contributes to a culture of excellence, continuous learning, and genuine care across the food and beverage team.
• Upholds the highest standards of professionalism, attention to detail, and luxury hospitality service.

Qualifications

What You Bring:

• Experience in Michelin-starred or fine dining environments.
• Deep understanding of food, wine, and service protocol.
• A calm, charismatic presence and a genuine love for hospitality.
• Strong communication and organisational skills.
• A desire to grow within a forward-thinking, modern restaurant built around using local produce with a twist.

Additional Information

What We Offer:

• The chance to be part of a team who excel at teamwork and exceptionally high standards.
• A stunning work environment in a Michelin Key-awarded hotel.
• Ongoing training and development opportunities.
• Meals on shift, uniform, generous gratuities.
• The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
• The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
• You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of … …

Bring your passion for exceptional hospitality to Gilpin - if you’re ready to deliver elegance, energy, and outstanding senior‑level service at every table, we’d love to hear from you.

Salary: £27,248 – £28,704 per year

Gratuities: £351 – £526 per month (average)

Hours: 40 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On‑site parking
• On‑site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel