Senior Virtual Event Architect

Cvent, Inc.; London Borough of Islington; On-site; GBP 50,000 - 90,000; Full time

Job summary

Cvent, Inc. is seeking a Senior Virtual Event Consultant to lead end-to-end planning and delivery of webinars and virtual events for enterprise customers.

You will serve as a subject-matter expert on ON24 or similar platforms, coordinate across teams, and drive customer success and adoption.

Business-level French, strong project management, and the ability to manage multiple projects in a fast-paced environment are required.

Qualifications

• Bachelor's degree or equivalent professional experience.
• French language to business level - verbal and written.
• Demonstrable experience in virtual event management, SaaS customer success, implementation consulting, project management, or a related customer-facing role.
• Experience managing customer projects from planning through successful execution.
• Strong understanding of webinar and virtual event technologies.
• Exceptional customer service and relationship management skills.
• Excellent written, verbal, and presentation skills.
• Strong organizational and project management abilities.
• Ability to manage multiple concurrent projects in a fast-paced environment.
• Strong analytical, problem-solving, and decision-making skills.
• High attention to detail with the ability to execute under tight deadlines.

Responsibilities

• Serve as the primary advisor for assigned customer programs, guiding customers through planning, execution, and optimization of webinars and virtual events.
• Conduct event planning sessions to understand customer objectives, audience, messaging, and success metrics.
• Recommend ON24 platform capabilities and best practices to help customers achieve business goals.
• Develop trusted relationships with customer stakeholders through exceptional service and strategic guidance.
• Manage the end-to-end delivery of customer webinars, virtual events, and digital experiences.
• Configure ON24 events, including registration pages, consoles, branding, audience experiences, engagement tools, and reporting.
• Coordinate all event logistics, timelines, and deliverables with customers and internal teams.
• Perform event-related activities including event setup, conference bridge scheduling, speaker rehearsals, console customization, audience support, reporting, and live moderation.

Skills

French (business level)

Project management

Customer success

SaaS experience

Education

Bachelor's degree or equivalent

Tools

ON24 platform

HTML/CSS

CRM/Marketing automation (Salesforce, Marketo, HubSpot, Eloqua)

Job description

Cvent, Inc. is seeking a Senior Virtual Event Consultant to lead end-to-end planning and delivery of webinars and virtual events for enterprise customers.

You will serve as a subject-matter expert on ON24 or similar platforms, coordinate across teams, and drive customer success and adoption.

Business-level French, strong project management, and the ability to manage multiple projects in a fast-paced environment are required.