Senior VAT Onboarding & Compliance Advisor — Remote

Avalara, Inc.; Brighton; Hybrid; GBP 55.000 - 75.000; Vollzeit

Zusammenfassung

Avalara, Inc. is seeking a Customer Onboarding Specialist within the International Compliance Operations team in Brighton.

This role focuses on guiding clients through onboarding readiness for VAT compliance services rather than filing, helping clients understand VAT requirements and how to provide accurate data. You will handle complex onboarding scenarios, collaborate with global teams, and contribute to scaling our services across EMEA.

Qualifikationen

• 4+ years experience in VAT compliance.
• Experience in a customer-facing tax or compliance role with VAT knowledge.
• Ability to explain complex VAT requirements clearly to clients and internal teams.
• Experience handling complex onboarding or compliance scenarios.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience improving processes, automation, or operational efficiency.
• High attention to detail with strong troubleshooting and problem-solving skills.
• Professional tax qualification (ATT Foundation Diploma or equivalent).
• Demonstrated use of AI tools or data-driven approaches to improve accuracy, reduce manual work, or identify process improvements.
• Ability to work across international teams and collaborate across locations.
• Fluency in English. Fluency in additional European languages would be beneficial

Aufgaben

• Guide clients through VAT compliance requirements and onboarding readiness
• Deliver onboarding consultations and client education through calls and virtual meetings
• Validate client data, processes, and readiness for VAT filing operations
• Manage complex onboarding scenarios and resolve escalations
• Support international clients entering EMEA markets with VAT compliance setup
• Partner with offshore teams to guarantee a smooth transition into filing operations
• Track onboarding workflows and maintain accurate operational reporting
• Identify process gaps and implement improvements to increase efficiency
• Contribute to automation initiatives, including improving data extraction and validation processes
• Mentor junior team members and share best practices to improve team performance
• Raise operational standards by driving process improvements and improving onboarding consistency

Kenntnisse

VAT compliance

Customer-facing

Onboarding

Automation

AI tools

Team collaboration

Attention to detail

English fluency

Ausbildung

Professional tax qualification (e.g. ATT Foundation Diploma)

Jobbeschreibung

Avalara, Inc. is seeking a Customer Onboarding Specialist within the International Compliance Operations team in Brighton.

This role focuses on guiding clients through onboarding readiness for VAT compliance services rather than filing, helping clients understand VAT requirements and how to provide accurate data. You will handle complex onboarding scenarios, collaborate with global teams, and contribute to scaling our services across EMEA.