Senior UX Researcher (SAAS)

The Adaptavist Group; London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Senior UX Researcher to join their dynamic research team. This crucial role focuses on employing diverse research methodologies to inform product development and enhance user experience. You will collaborate with stakeholders to ensure user-centricity, mentor junior researchers, and integrate research findings into product roadmaps. With a remote-first approach and a commitment to work-life balance, this position offers the flexibility to fit your lifestyle while making a significant impact on product strategy and usability.

Benefits

Unlimited holiday allowance

Flexible working hours

MacBook provided

Support for home office setup

Comprehensive Time Away Policy

26 weeks paid leave for birthing parents

13 weeks paid leave for non-birthing parents

Qualifications

• Expertise in qualitative and quantitative research methodologies.
• Ability to innovate and structure projects aligned with business goals.

Responsibilities

• Provide actionable insights for product development and foster a user-centered culture.
• Oversee multiple projects and coordinate stakeholder contributions.

Skills

User Experience Research

Qualitative Research

Quantitative Research

Stakeholder Management

Mentoring

Education

Bachelor's Degree in a relevant field

Master's Degree in UX or related field

Tools

Research Methodologies

UX Design Tools

Job description

Working at The Adaptavist Group

The Adaptavist Group is a global family of companies with a common goal. We combine teamwork, technology, and processes to help businesses improve today and in the future.

We are experts in delivering enterprise software, tailored solutions, and quality services across trusted technology ecosystems such as Atlassian, AWS, Slack, GitLab, monday.com, and Aha!

We make change happen. From anywhere.

What we offer you

We provide an unlimited holiday (PTO) allowance, trusting you to take vacation time suited to your personal life, along with flexible working hours. We supply MacBooks to all employees and support fully remote workers in setting up their home offices.

Our comprehensive Time Away Policy includes 26 weeks of paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave options for adoption, IVF, surrogacy, egg freezing, and women’s health issues such as menopause, menstruation, endometriosis, and PCOS.

Our remote-first approach allows work to fit around your life, not the other way around.

Read our full list of benefits

About the role

The Senior UX Researcher is a vital member of the Research Team at Adaptavist. This team employs diverse research methodologies to inform product development across different business units, focusing on User Experience and Market Research to support decision-making, discover new market opportunities, evaluate competitors, guide product development, and improve current products for usability and usefulness.

The primary responsibility is to provide actionable insights for product development and foster a user-centered culture. As a senior role, it supports strategic decision-making across multiple products, working closely with stakeholders to implement a culture of evidence-based conclusions. It requires expertise in qualitative and quantitative research and the ability to innovate with new methods. Structuring projects aligned with business goals, collaborating effectively, mentoring junior researchers, coordinating external resources, and ensuring projects meet deadlines are key duties.

While listed as remote, occasional in-person presence in London is required.

About the team

You will join Adaptavist's global research team of 7 members, operating as a service within the company through the UX Research Service Desk. Their mission is to help product teams build useful, usable products, promote customer-centricity, synthesize insights, and ensure our products meet customer needs.

The Senior UX Researcher will conduct research to guide product development at strategic and tactical levels, focusing on specific problem areas or business units, with key focus areas outlined below.

What you'll be doing

• Working with stakeholders to ensure user-centricity
• Oversee multiple projects, coordinate stakeholder contributions, and secure resources.
• Align project goals with business objectives, deadlines, budgets, and schedules.
• Mentor junior researchers and support product managers in articulating product vision.
• Integrate research findings into the product roadmap to influence strategic and tactical decisions.
• Collaborate with UX designers to produce actionable insights and serve as the