Senior UX Researcher: Lead In-Person Insights & Mentorship

LexisNexis UK; East Devon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Wellbeing initiatives

Shared parental leave

Study assistance and sabbaticals

Job summary

LexisNexis Legal & Professional, a global leader in legal information and analytics, seeks a Senior UX Researcher I to lead user research, shape strategy, and mentor junior researchers. You will plan and run in-person sessions, focus groups, and workshops, ensuring insights feed into product development and design decisions.

You will partner with UX Designers, product managers, engineers and data scientists, using Qualtrics, Miro, and AI tools to reveal customer needs and improve outcomes across

Qualifications

• Strong facilitation skills for research sessions (one-to-ones, focus groups, workshops).
• Expert skills across a number of research and testing methodologies.
• Ability to identify and analyse problems, ask effective questions, collect facts from multiple sources and propose solutions.
• Ability to use data, analytics and customer insight to inform research and testing strategy.
• Understanding of nuances of research across remote, in-person, unmoderated and moderated contexts.
• Expert-level ability to use research software including Qualtrics, Miro, and AI tools such as ChatGPT and Claude.
• Ability to build good working relationships with UX Design, product, engineering, data science and other teams.
• Ability to mentor junior researchers in research and technical skills.

Responsibilities

• Lead the user-centred research process, applying a range of UX Research techniques and mentoring junior researchers where needed.
• Plan and facilitate in-person research sessions, including one-to-ones, focus groups and workshops.
• Maintain close links with UX Designers, product managers, engineers, data scientists and other partners, ensuring that user feedback and testing are fed into the design and product development process.
• Gather, evaluate and understand customer use cases, including market segments, competitors and the regulatory environment.
• Present research learnings to stakeholders and collaboratively analyse research results to recommend solutions.
• Work with designers, product managers and engineers to iterate and test solutions.
• Use data, analytics and customer insight to establish key metrics, inform testing strategy and identify gaps where further data is needed.
• Create research documentation and analysis outputs, and share research findings with the organisation.

Skills

Facilitation skills

UX research methods

Stakeholder communication

Mentoring

Tools

Qualtrics

Miro

ChatGPT

Claude

Job description

LexisNexis Legal & Professional, a global leader in legal information and analytics, seeks a Senior UX Researcher I to lead user research, shape strategy, and mentor junior researchers. You will plan and run in-person sessions, focus groups, and workshops, ensuring insights feed into product development and design decisions.

You will partner with UX Designers, product managers, engineers and data scientists, using Qualtrics, Miro, and AI tools to reveal customer needs and improve outcomes across