Senior UX Researcher — Lead In-Person Insights (Flexible)

RELX International; East Devon; Sur place; GBP 60 000 - 90 000; Plein temps

Résumé du poste

LexisNexis Legal & Professional in the United Kingdom is seeking a Senior UX Researcher I to lead understanding of user behaviours and shape the UX research strategy for a product line. You will apply a range of research methods, plan and facilitate in-person one-to-one sessions, focus groups and workshops, and mentor junior researchers while working with designers, product managers and engineers.

You will apply diverse research methods, plan and facilitate in-person sessions such as

Qualifications

• Strong facilitation skills for research sessions, including one-to-ones, focus groups and workshops.
• Expert skills across a number of research and testing methodologies.
• Ability to identify and analyse problems, ask effective questions, collect facts from multiple sources and propose solutions.
• Ability to use data, analytics and customer insight to inform research and testing strategy.
• Understanding of the nuances of research across remote, in-person, unmoderated and moderated contexts.
• Expert-level ability to use research software including Qualtrics, Miro, and AI tools such as ChatGPT and Claude.
• Ability to build good working relationships with UX Design, product, engineering, data science and other teams.
• Ability to mentor junior researchers in research and technical skills.

Responsabilités

• Lead the user-centred research process, applying a range of UX Research techniques and mentoring junior researchers where needed.
• Plan and facilitate in-person research sessions, including one-to-ones, focus groups and workshops.
• Maintain close links with UX Designers, product managers, engineers, data scientists and other partners, ensuring that user feedback and testing are fed into the design and product development process.
• Gather, evaluate and understand customer use cases, including market segments, competitors and the regulatory environment.
• Present research learnings to stakeholders and collaboratively analyse research results to recommend solutions.
• Work with designers, product managers and engineers to iterate and test solutions.
• Use data, analytics and customer insight to establish key metrics, inform testing strategy and identify gaps where further data is needed.
• Create research documentation and analysis outputs, and share research findings with the organisation.

Connaissances

Facilitation

UX research methods

Data analysis

In-person sessions

Mentoring

Outils

Qualtrics

Miro

AI tools (ChatGPT, Claude)

Description du poste

LexisNexis Legal & Professional in the United Kingdom is seeking a Senior UX Researcher I to lead understanding of user behaviours and shape the UX research strategy for a product line. You will apply a range of research methods, plan and facilitate in-person one-to-one sessions, focus groups and workshops, and mentor junior researchers while working with designers, product managers and engineers.

You will apply diverse research methods, plan and facilitate in-person sessions such as