Sr UX Researcher I

Butterworths Limited Company; Farringdon; Vor Ort; GBP 65.000 - 90.000; Vollzeit

Zusammenfassung

LexisNexis Legal & Professional is seeking a Senior UX Researcher I to lead user research, shape strategy, and mentor colleagues. You will apply a range of methods, with an emphasis on in-person one-to-one sessions, focus groups and workshops, collaborating closely with UX Designers, product managers and engineers.

You will gather customer use cases, analyse market segments and regulatory context, present findings to stakeholders, and help iterate solutions using data, analytics and customer

Qualifikationen

• Strong facilitation skills for in-person and virtual sessions.
• Expert skills across multiple UX research methods.
• Ability to identify problems, ask effective questions, collect facts and propose solutions.
• Ability to use data, analytics and customer insight to inform research strategy.
• Understanding of research across remote, in-person, moderated and unmoderated contexts.
• Mentor junior researchers in research and technical skills.
• Proficiency with Qualtrics, Miro and AI tools.

Aufgaben

• Lead the user-centred research process and mentor junior researchers.
• Plan and facilitate in-person research sessions including one-to-ones and workshops.
• Collaborate with UX Designers, product managers, engineers and data scientists to feed insights into design.
• Gather and understand customer use cases, market segments and regulatory environment.
• Present research learnings to stakeholders and recommend solutions.
• Work with teams to iterate and test solutions.
• Use data and customer insights to set metrics and identify data gaps.
• Create research documentation and share findings across the organisation.

Kenntnisse

Strong facilitation

UX research methods

Problem analysis

Data-driven testing

Remote/in-person research

Mentoring juniors

Qualtrics

Miro

Tools

Qualtrics

Miro

ChatGPT

Claude

Jobbeschreibung

About the Role

As a Senior UX Researcher I, you will lead the team’s understanding of user behaviours, needs and motivations and shape the UX Research strategy for a business or product line. You will apply a range of research and testing methods, with a particular focus on facilitating in-person one-to-one sessions, focus groups and workshops, while mentoring other researchers.

Responsibilities

• Lead the user-centred research process, applying a range of UX Research techniques and mentoring junior researchers where needed.
• Plan and facilitate in-person research sessions, including one-to-ones, focus groups and workshops.
• Maintain close links with UX Designers, product managers, engineers, data scientists and other partners, ensuring that user feedback and testing are fed into the design and product development process.
• Gather, evaluate and understand customer use cases, including market segments, competitors and the regulatory environment.
• Present research learnings to stakeholders and collaboratively analyse research results to recommend solutions.
• Work with designers, product managers and engineers to iterate and test solutions.
• Use data, analytics and customer insight to establish key metrics, inform testing strategy and identify gaps where further data is needed.
• Create research documentation and analysis outputs, and share research findings with the organisation.

Requirements

• Strong facilitation skills for research sessions, including one-to-ones, focus groups and workshops.
• Expert skills across a number of research and testing methodologies.
• Ability to identify and analyse problems, ask effective questions, collect facts from multiple sources and propose solutions.
• Ability to use data, analytics and customer insight to inform research and testing strategy.
• Understanding of the nuances of research across remote, in-person, unmoderated and moderated contexts.
• Expert-level ability to use research software including Qualtrics, Miro, and AI tools such as ChatGPT and Claude.
• Ability to build good working relationships with UX Design, product, engineering, data science and other teams.
• Ability to mentor junior researchers in research and technical skills.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and preventing bribery and corruption within their supply chains. We partner with leading global associations and customers to help collect evidence against war criminals and provide tools to combat human trafficking. We endeavour to advance the rule of law across the world. Our teams are combining unparalleled legal and business information with analytics and technology to advance what’s possible for the way our customers work and to advance what’s possible in the world by strengthening the rule of law.