Senior UX Researcher: Lead Insights & Strategy

Butterworths Limited Company; Farringdon; On-site; GBP 65,000 - 90,000; Full time

Job summary

LexisNexis Legal & Professional is seeking a Senior UX Researcher I to lead user research, shape strategy, and mentor colleagues. You will apply a range of methods, with an emphasis on in-person one-to-one sessions, focus groups and workshops, collaborating closely with UX Designers, product managers and engineers.

You will gather customer use cases, analyse market segments and regulatory context, present findings to stakeholders, and help iterate solutions using data, analytics and customer

Qualifications

• Strong facilitation skills for in-person and virtual sessions.
• Expert skills across multiple UX research methods.
• Ability to identify problems, ask effective questions, collect facts and propose solutions.
• Ability to use data, analytics and customer insight to inform research strategy.
• Understanding of research across remote, in-person, moderated and unmoderated contexts.
• Mentor junior researchers in research and technical skills.
• Proficiency with Qualtrics, Miro and AI tools.

Responsibilities

• Lead the user-centred research process and mentor junior researchers.
• Plan and facilitate in-person research sessions including one-to-ones and workshops.
• Collaborate with UX Designers, product managers, engineers and data scientists to feed insights into design.
• Gather and understand customer use cases, market segments and regulatory environment.
• Present research learnings to stakeholders and recommend solutions.
• Work with teams to iterate and test solutions.
• Use data and customer insights to set metrics and identify data gaps.
• Create research documentation and share findings across the organisation.

Skills

Strong facilitation

UX research methods

Problem analysis

Data-driven testing

Remote/in-person research

Mentoring juniors

Qualtrics

Miro

Tools

Qualtrics

Miro

ChatGPT

Claude

Job description

LexisNexis Legal & Professional is seeking a Senior UX Researcher I to lead user research, shape strategy, and mentor colleagues. You will apply a range of methods, with an emphasis on in-person one-to-one sessions, focus groups and workshops, collaborating closely with UX Designers, product managers and engineers.

You will gather customer use cases, analyse market segments and regulatory context, present findings to stakeholders, and help iterate solutions using data, analytics and customer