Senior UX Researcher

JR United Kingdom; London; On-site; GBP 65,000 - 90,000; Full time

Job summary

A leading provider of AI-first software engineering services seeks a Senior UX Researcher to lead and execute UX research initiatives. This role involves driving research processes to influence product strategy and enhance user experiences, especially in the banking and fintech domains. The ideal candidate will have strong storytelling skills, a profound understanding of user-centered design, and extensive experience in B2C research.

Qualifications

• 5+ years of experience in UX research.
• Proficiency in qualitative and quantitative methods.
• Strong portfolio showcasing research impact.

Responsibilities

• Lead all stages of research from recruitment to analysis.
• Develop artifacts like research plans and journey maps.
• Present findings to influence client decisions.

Skills

UX research

Qualitative methods

Quantitative methods

Storytelling

Empathetic listening

Job description

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We’re looking for a Senior UX Researcher who brings deep curiosity, strong empathy, and a strategic mindset. In this role, you’ll lead and execute research that makes insights actionable, visible, and influential, helping shape product direction and business decisions.

As a Sr. UX Researcher, you will:

• Drive and execute all stages of research: from recruitment and participant communication to conducting studies, analyzing results, and delivering insights.
• Develop impactful artifacts tailored to project needs, such as research plans, screeners, interview guides, reports, journey maps, personas, highlight reels, data visualizations, and mixed-method summaries.
• Present research readouts to client partners and executives to influence decision-making.
• Facilitate alignment workshops and support cross-functional collaboration to ensure insights are fully embedded in product strategy.

What You Bring

• 5+ years of experience conducting UX research to uncover insights, identify unmet needs, and improve product outcomes.
• Proficiency in a wide range of qualitative and quantitative methods, with the ability to choose the right approach for each project.
• Empathetic listening skills and the ability to deliver an unbiased, user-centered point of view.
• Experience designing and executing inclusive participant recruitment strategies.
• Basic understanding of effective design principles and how research informs UX and product decisions.
• Strong portfolio or work samples that demonstrate your research process, storytelling, and impact.
• Excellent storytelling and presentation skills that bring research to life and inspire action.

If you bring the following, you're a superstar in our eyes:

• Solid experience with mobile-first, native app experiences (iOS/Android), including familiarity with platform conventions and user behaviors.
• Demonstrated success in consumer-facing (B2C) research, especially in emotionally resonant, growth-oriented, or conversion-driven experiences.
• Deep domain expertise in banking or fintech, with a strong grasp of regulatory requirements, trust signals, and accessibility best practices.

About Us:

• Ascendion is a global, leading provider of AI-first software engineering services, delivering transformative solutions across North America, APAC, and Europe. We are headquartered in New Jersey. We combine technology and talent to deliver tech debt relief, improve engineering productivity solutions, and accelerate time to value, driving our clients’ digital journeys with efficiency and velocity. Guided by our “Engineering to the power of AI” [EngineeringAI] methodology, we integrate AI into software engineering, enterprise operations, and talent orchestration, to address critical challenges of trust, speed, and capital. For more information, please go to www.ascendion.com.