Senior UX Researcher (12 months)

Aviva; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is looking for a Senior UX Researcher to join their dynamic UX Research team on a 12-month fixed-term contract. This role focuses on enhancing user experience through qualitative research methods, offering insights that drive product design and development. Candidates should have a passion for understanding user behaviors and experiences, particularly in the context of financial resilience.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Discount on Aviva products

Free Aviva shares opportunity

Parental and carer's leave

Volunteering days

Wellbeing support and tools

Qualifications

• Extensive experience in planning and executing UX research.
• Strong comfort in collaborating with multi-disciplinary teams.
• Ability to present insights clearly to diverse audiences.

Responsibilities

• Conduct various qualitative research methods to improve digital products.
• Collaborate with designers and stakeholders to prioritize research.
• Generate actionable insights from user research.

Skills

Qualitative methodologies

User experience research

Collaboration

Report writing

User journeys

Job description

Senior UX Researcher

Salary: Circa £70,000

Location: London

12-Month FTC

This is a great job for someone who is passionate about user-centred design and excited by the challenge of exploring the relationship between financial resilience and digital experiences. It’s ideal for someone with a strong background in qualitative UX research

We are currently recruiting for a Senior UX Researcher to be a part of our innovative UX Research team. This role would be ideal for you if you are passionate about understanding people, and curious about the relationship between financial resilience and digital products.

A bit about the job:

Our UX Research team employ a variety of qualitative methods to obtain insight that impact the design of digital products and services that are used by millions of people. This includes field studies, depth interviews, co-design, accessibility research, card sorting, and usability studies. We value a diversity of perspectives from many different backgrounds, and we come from industry and academia, with roots in anthropology, design research, human-computer interaction design, human factors, and sociology, among others.

This role is available as a 12-Month Fixed-Term Contract.

Skills and experience we’re looking for:

• Experience with planning, executing, and reporting user experience research that provides tangible findings with clear actionable recommendations

• Comfortable working with designers, product managers, business analysts, developers and business stakeholders to prioritise research opportunities in an agile, fast-paced, iterative environment

• Experience with capturing insights through research and workshops that will help inform design outcomes (i.e.,user journeys, information architecture)

• Have a good understanding of qualitative methodologies as well as best practices and core principles of great user experienceand inclusive design

• Experience with producing written reports and other research artefacts, and give presentations that inspire action through clarity and relevance for audiences from a range of backgrounds

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary: National Circa £45,000, London Circa £55000 (depending on location, skills, experience, and qualifications)

• Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.

• Brilliantly supportive policies including parental and carer’s leave.

• Flexible benefits to suit you, including sustainability options such as cycle to work.

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.

• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.

Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.

We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours, and working patterns to suit our customers, business, and you.

Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here.

We interview every disabled applicant who meets the minimum criteria for the job.

Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Kirthi a call on [phone] or send an email to [e-mail]