Senior User Researcher - Lead Inclusive Insights

HM Revenue & Customs; Glasgow; Hybrid; GBP 52,686 - 64,395; Full time

Benefits offered by this job

Pension contributions

Family friendly policies

Personal support

Coaching and development

Job summary

HM Revenue & Customs seeks a Senior User Researcher to enhance user-centric design within Unity Business Services in Glasgow. In this role, you will lead planning and conducting user research, collaborating with stakeholders to improve guidance for both internal advisor colleagues and customers.

Key responsibilities include applying various research methods and managing user researchers. The position offers a salary of £58,541, generous leave allowances, and contributions towards a Civil Service pension.

Qualifications

• Extensive experience in senior user research improving digital services.
• Skilled in tackling complex problems to guide decisions.
• Expert in a variety of research methods including usability testing.

Responsibilities

• Lead on planning and conducting user research.
• Align research activities to influence decision-making.
• Advocate for all kinds of users in research activities.

Skills

User research methods

Analysis and synthesis

Research management, leadership and assurance

Inclusive research

Stakeholder relationship management

Education

Relevant degree or equivalent experience

Job description

HM Revenue & Customs seeks a Senior User Researcher to enhance user-centric design within Unity Business Services in Glasgow. In this role, you will lead planning and conducting user research, collaborating with stakeholders to improve guidance for both internal advisor colleagues and customers.

Key responsibilities include applying various research methods and managing user researchers. The position offers a salary of £58,541, generous leave allowances, and contributions towards a Civil Service pension.