Senior User Researcher

Anson McCade Pty; Leeds; Hybrid; GBP 60,000 - 65,000; Full time

Benefits offered by this job

Pension 8%

Job summary

Anson McCade Pty is seeking a Senior User Researcher to lead research activities across complex digital programmes, partnering with multidisciplinary teams to shape user-centred services from discovery to delivery.

You will mentor junior researchers, ensure accessibility and inclusivity, and champion evidence-based decisions across projects for public and private sector clients. Hybrid working across multiple UK locations is available.

Qualifications

• Proven ability to plan, run and synthesize user research across complex digital products or services.
• Strong communication skills to translate findings into actionable design and product improvements.
• Experience working in Agile, cross-functional delivery teams.

Responsibilities

• Plan and lead qualitative and quantitative user research across the full product lifecycle.
• Turn research findings into clear, actionable recommendations for product and design teams.
• Work closely with designers, developers and Product Managers to shape user-centred digital services.
• Facilitate workshops and present research findings to stakeholders at all levels.
• Mentor and support junior researchers, helping develop research capability across teams.
• Build trusted relationships with clients while using evidence to challenge assumptions.
• Support business growth through proposals, thought leadership and community engagement.

Skills

User research

Qualitative & quantitative

Stakeholder management

Mentoring researchers

Agile delivery

Job description

Senior User Researcher

££60,000 - £65,000 GBP

Pension 8%

Hybrid WORKING

Location: Bristol/Leeds/Birmingham/Glasgow, Central London, Greater London - United Kingdom

Type: Permanent

We're looking for a Senior User Researcher to join a growing digital consultancy delivering impactful transformation projects across the public and private sectors. You'll work alongside designers, product managers, developers and delivery teams to uncover user needs, influence product direction and ensure digital services are built around real people.

This is a fantastic opportunity for an experienced researcher who enjoys leading discovery, mentoring others and helping organisations make evidence-based decisions.

As a Senior User Researcher, you'll lead research activities across complex digital programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery.

Responsibilities

• Plan and lead qualitative and quantitative user research across the full product lifecycle.
• Turn research findings into clear, actionable recommendations for product and design teams.
• Work closely with designers, developers and Product Managers to shape user-centred digital services.
• Facilitate workshops and present research findings to stakeholders at all levels.
• Champion inclusive research practices and accessibility throughout delivery.
• Mentor and support junior researchers, helping develop research capability across teams.
• Build trusted relationships with clients while confidently challenging assumptions using evidence.
• Support business growth through proposals, thought leadership and community engagement.

Skills & Experience

Essential

• Strong commercial experience delivering user research across complex digital products or services.
• Expertise in planning, conducting and synthesising qualitative and quantitative research.
• Experience working within Agile, multidisciplinary delivery teams.
• Excellent stakeholder management and communication skills.
• Ability to translate research insights into practical product and service improvements.
• Experience mentoring, coaching or leading other researchers.
• Strong understanding of user-centred design principles and service design.
• Confidence presenting findings and influencing product decisions through evidence.

Desirable

• Consultancy experience.
• Experience working within Government or Public Sector digital programmes.
• Knowledge of accessibility and inclusive design research.
• Familiarity with GDS service standards and user-centred delivery.

Reference: AMC/CLI/UR

Postcode: EC