Senior User Researcher Consultant – Public Sector

Version 1; Manchester; On-site; GBP 55,000 - 75,000; Full time

Job summary

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for Public Sector clients. You will lead discovery and delivery activities, collaborating with product managers, designers, business analysts, and developers to ensure evidence drives decisions across the project lifecycle.

You will mentor colleagues, strengthen Version 1’s user research practice, and influence service strategy while maintaining a strong user-first mindset in client organisations.

Qualifications

• Proven experience leading user research for complex projects.
• Experience applying user research across a multi-disciplined delivery team.
• Knowledge of the GDS Digital Service Standard is desirable.

Responsibilities

• Lead and deliver user research for complex projects, informing product, service and strategy decisions.
• Engage with clients in meetings, workshops and presentations to provide actionable recommendations.
• Build client relationships by identifying needs and driving user-centered outcomes.
• Mentor junior researchers and share expertise within the practice.

Skills

User research

Stakeholder management

Public sector experience

Job description

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for Public Sector clients. You will lead discovery and delivery activities, collaborating with product managers, designers, business analysts, and developers to ensure evidence drives decisions across the project lifecycle.

You will mentor colleagues, strengthen Version 1’s user research practice, and influence service strategy while maintaining a strong user-first mindset in client organisations.