Senior User Researcher Consultant - Public Sector

Version 1; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for Public Sector clients. You will lead research across the delivery lifecycle, helping agile teams validate assumptions and prioritise work based on real user needs.

You’ll work with product managers, designers, business analysts, and developers to ensure evidence drives decision-making at every stage, mentor colleagues, and strengthen Version 1’s user research practice.

Qualifications

• Experience leading user research projects in complex environments.
• Ability to advise on research opportunities and drive outcomes.
• Familiarity with the GDS Digital Service Standard.
• Strong collaboration with cross-disciplinary teams.

Responsibilities

• Lead and deliver user research for complex projects, informing product and service decisions.
• Engage in client meetings, workshops, and presentations, offering actionable recommendations.
• Build client relationships by anticipating needs and aligning research with business goals.
• Mentor junior researchers and foster collaboration within the team.

Job description

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for Public Sector clients. You will lead research across the delivery lifecycle, helping agile teams validate assumptions and prioritise work based on real user needs.

You’ll work with product managers, designers, business analysts, and developers to ensure evidence drives decision-making at every stage, mentor colleagues, and strengthen Version 1’s user research practice.