Senior User Researcher

Version 1; Greater London; Vor Ort; GBP 55.000 - 85.000; Vollzeit

Zusammenfassung

Version 1 is seeking a Senior User Researcher Consultant to shape meaningful, accessible services for Public Sector clients. You will lead research across the delivery lifecycle, guiding agile teams, validating assumptions, and prioritising work based on real user needs.

You will collaborate with product managers, designers, business analysts, and developers to ensure evidence drives decision-making at every stage, while mentoring colleagues and strengthening Version 1’s research community.

Qualifikationen

• Experience leading discovery and delivery activities in client-facing settings.
• Familiarity with the GDS Digital Service Standard.
• Ability to mentor junior researchers and share expertise.

Aufgaben

• Lead and deliver user research for complex projects across public sector
• Present findings in client meetings and workshops with actionable recommendations
• Build strong client relationships and advise on research opportunities to meet business goals
• Mentor and upskill junior researchers within the team and practice community

Kenntnisse

User research

Stakeholder management

Mentoring

Discovery

GDS standards

Ausbildung

Master's in UX Research

Tools

Qualtrics

UserZoom

Jobbeschreibung

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3300+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

As a Senior User Researcher Consultant at Version 1, you will shape meaningful, accessible services that deliver lasting value across our Public Sector Clients. Leading research across the full delivery lifecycle, you’ll help agile teams validate assumptions, reduce risk, and prioritise work based on real user needs.

You will work autonomously within multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision-making at every stage. Beyond projects, you’ll influence service strategy, foster a user-first mindset in client organisations, and strengthen Version 1’s user research practice by mentoring colleagues and sharing expertise across our community of practice.

This role is ideal for a consultant who thrives in client‑facing settings, can confidently lead discovery and delivery activities, and has a proven track record of working to the GDS Digital Service Standard.

Responsibilities

• Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
• Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
• Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
• Mentor and guide team members, upskilling junior researchers and fostering a collaborative