Senior User Researcher

JR United Kingdom; Norwich; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading company in public health is seeking a User Researcher to join their dynamic team. This role involves conducting user research to influence product decisions and improve healthcare services. The ideal candidate will have strong experience in user research methods, particularly in the health tech sector, and the ability to communicate insights effectively to diverse stakeholders.

Qualifications

• Proven experience as a User Researcher within health tech or public sector.
• Strong understanding of GDS principles and user research landscape.
• Ability to manage multiple projects independently while collaborating within a team.

Responsibilities

• Design and conduct user research to understand needs of healthcare professionals and patients.
• Translate research findings into actionable insights for design teams.
• Collaborate with product managers, designers, and developers to ensure user voices are addressed.

Skills

Qualitative research methods

Quantitative research methods

Data analysis

Communication

Job description

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Location; Remote (occasional travel to Leeds)

Sector; Public Health

In this User Researcher contract role, you'll:

• Uncover the voice of users: Design and conduct user research (interviews, surveys, usability testing) to understand the needs, challenges, and experiences of healthcare professionals and patients.
• Be the champion of human-centred design: Analyse research findings and translate them into actionable insights for our product and design teams.
• Collaborate with a dynamic team: Work closely with product managers, designers, and developers to ensure user voices are heard and addressed throughout development.
• Drive impact, fast: This is a fast-paced environment where your contributions will directly influence the product roadmap and impact real people's lives.

The Ideal User Researcher Candidate:

• Proven experience as a User Researcher, ideally within the health tech or public sector domain.
• A strong understanding of GDS principles and the public sector user research landscape.
• Expertly skilled in qualitative and quantitative research methods, including interviews, surveys, usability testing, and data analysis.
• A clear, concise communicator who can present research findings to diverse stakeholders.
• Ability to work independently and manage multiple projects while collaborating effectively within a team.
• BPSS clearance is required for this role.