Senior User Researcher

Netcompany; Newcastle upon Tyne; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

Join a dynamic and rapidly growing technology firm that is reshaping the digital landscape in Europe. This role focuses on user research, where you will lead teams in adopting user-centered practices while ensuring inclusivity and accessibility in service design. You will play a vital part in analyzing user data to inform strategic decisions, all while working in a flexible hybrid model. The company is recognized as one of the best places to work, fostering an entrepreneurial spirit and a culture of agility and collaboration. If you are passionate about making a difference in technology and user experience, this is the perfect opportunity for you.

Benefits

Hybrid working model

25 days’ holiday

Private Medical Health care

Pension contribution

Life Assurance

Professional certifications support

Retail discounts

Employee Resource Groups access

Qualifications

• 4+ years of user research experience in the UK Public sector.
• Experience with GDS design principles and inclusive practices.

Responsibilities

• Conduct user research and develop teams to enhance research practices.
• Align user research with strategic insights to inform decision-making.

Skills

User Research

GDS Design Principles

Inclusive Research

Data Analysis

Agile Practices

Technical Understanding

Education

Experience in User Research

Eligibility for Security Clearance

Job description

Company Description

Are you ready to join the forefront of technology innovation with Netcompany?

As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.

Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.

Job Description

At this level, you will be expected to:

• Have experience working to the GDS design principles or equivalent standards in the UK Public sector.
• Build user-centred practices in new teams.
• Align user research activities with wider plans to inform a service proposition.
• Carry out user research and supervise and develop other user researchers to assure and improve research practice.
• Inclusive research. You can help teams understand the diversity of users. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
• Research skills. You have experience of, and can help teams adopt, a wide range of primary and secondary user research methods.
• Analysis and synthesis. You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues’ findings to assure best practice.
• Presenting research findings. You understand the importance of research to effective delivery and can draw out key findings and implications, summarising and tailoring for different audiences.
• Society and technology. You understand the social and technological context of projects.
• Strategic insight. You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action.
• Technical understanding. You know about the technologies used to build and operate digital services.
• User-centred and agile practices. You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow.

Qualifications

• 4 years plus User Research experience.
• Have experience working to the GDS design principles or equivalent standards in the UK Public sector.
• Full right to work in the UK.
• Eligible for Security Clearance.
• Work to a Hybrid working model.

Additional Information

Benefits:

• Hybrid working model with some flexible working.
• 25 days’ holiday.
• Private Medical Health care via Vitality.
• Pension contribution, Life Assurance.
• Professional certifications supported as part of learning and development.
• A range of retail discounts to enhance your lifestyle, encompassing restaurants, supermarkets, travel, leisure activities and health and well-being services.
• Access to our Employee Resource Groups, our groups represent diverse backgrounds and provide a platform for colleagues to connect, learn, and support one another.

Join Netcompany, where we proudly hold the 5th position on the esteemed UK Top 50 Best Places to Work in the Glassdoor Employees’ Choice Awards for 2024.

At Netcompany, we pride ourselves on our entrepreneurial spirit and our capacity for doing things differently. Our culture is built on fostering low bureaucracy, emphasizing high agility and promoting flexibility, enabling everyone to contribute their best.

Our journey began in the UK with the acquisition of Hunter Macdonald in 2017. As one of Northern Europe's most accomplished IT companies, we have expanded our headcount globally to 7400+ employees and have offices in UK, Denmark, Norway, Poland, Holland and Vietnam.

We are a Disability Confident Employer and are committed to creating an inclusive and diverse environment that celebrates every individual. Our recruitment processes are based on individual merit. If you require any reasonable adjustments or additional support during the interview process, please email HR Team at [e-mail] for assistance.

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