Senior User Researcher

Olive Jar Digital Ltd; Greater London; Remote; GBP 60,000 - 80,000; Full time

Job summary

Olive Jar Digital is seeking an experienced Senior User Researcher to support a public sector digital project on a six-month fixed-term contract, starting ASAP and running until March 2027. You’ll plan and deliver research to understand user needs, behaviours and challenges, ensuring evidence informs service design.

You’ll work with multidisciplinary teams to turn findings into actionable recommendations and present them to stakeholders, with visits to client sites as required.

Qualifications

• Proven experience delivering user research for digital services.
• Strong knowledge of research methods and usability testing.
• Ability to analyse complex findings and communicate insights clearly.
• Experience working within multidisciplinary agile teams.
• Understanding of accessibility and user-centred design.
• Ability to operate at SFIA Level 5.

Responsibilities

• Plan and conduct qualitative and quantitative user research.
• Facilitate user interviews, usability testing and other research activities.
• Analyse and synthesise findings into clear, actionable insights.
• Identify user needs, pain points and opportunities for service improvement.
• Collaborate with Content Designers, Interaction Designers and Product teams.
• Present research findings and recommendations to stakeholders.
• Ensure research informs decisions throughout the service lifecycle.

Skills

User research

Qualitative research

Quantitative research

Usability testing

Interviews

Data synthesis

Stakeholder communication

Agile teams

Accessibility

SFIA Level 5

Job description

• Proven experience delivering user research for digital services.

Senior User Researcher - SFIA 5

Olive Jar Digital | 6-Month Fixed-Term Contract | Remote

Olive Jar Digital is seeking an experienced Senior User Researcher to support a public sector digital project on a six-month fixed-term contract, starting as soon as possible and running until March 2027.

You’ll plan and deliver research that helps teams understand user needs, behaviours and challenges, ensuring evidence informs service design and development decisions. You’ll work closely with multidisciplinary teams to turn research findings into practical recommendations that improve digital services.

Key Responsibilities

• Plan and conduct qualitative and quantitative user research.
• Facilitate user interviews, usability testing and other research activities.
• Analyse and synthesise findings into clear, actionable insights.
• Identify user needs, pain points and opportunities for service improvement.
• Collaborate with Content Designers, Interaction Designers and Product teams.
• Present research findings and recommendations to stakeholders.
• Ensure research informs decisions throughout the service lifecycle.

Essential Experience

• Proven experience delivering user research for digital services.
• Strong knowledge of research methods and usability testing.
• Ability to analyse complex findings and communicate insights clearly.
• Experience working within multidisciplinary agile teams.
• Understanding of accessibility and user-centred design.
• Ability to operate at SFIA Level 5.

Contract details

• Duration: 6-Month FTC, through to March 2027.
• Start date: ASAP.
• Location: Remote, with visits to the client site when required.