Senior User Research Manager

Monzoreferrals; Cardiff; Vor Ort; GBP 110.000 - 150.000; Vollzeit

Benefits dieser Stelle

Relocation support to UK

Visa sponsorship

London office with distributed UK work

Flexible hours

Learning budget £1,000 per year

Macbooks for all employees

Home-office setup support

Zusammenfassung

Monzo is seeking a Senior User Research Manager for Core Banking to shape the future of Personal Banking. You will lead research across Core Banking, partner with executive leaders, and influence roadmaps across Wealth, Payments, and Borrowing while guiding a growing team.

You will help define a scalable global research operating model as Monzo expands internationally, ensuring teams work effectively across global and local markets.

Qualifikationen

• Leading senior researchers and research managers within a complex product organisation.
• Shaping and influencing product strategy through research at organisational and executive levels.
• Working across multiple product areas to weave customer insights into a strategic narrative.
• Navigating complex stakeholder environments with competing priorities and timelines.
• Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps.
• Combining qualitative research with quantitative signals to inform recommendations.

Aufgaben

• Lead research across Core Banking and shape Personal Banking research strategy.
• Partner with Core Banking Leadership, Product Directors, Design leaders and senior stakeholders.
• Help define and land Monzo's global research operating model as we expand internationally.
• Connect customer insights across collectives to identify themes and gaps.
• Synthesize research with product data and market insights for leadership decisions.
• Manage managers and 6–8 reports, maintaining high research quality.
• Create an environment balancing methodological rigour with speed to build great products.

Kenntnisse

Leadership

Research leadership

Strategy influence

Stakeholder management

Cross-functional partnership

Qualitative & quantitative mix

Coaching leaders

Trade-off decisions

Jobbeschreibung

London/Cardiff/UK Remote | £110,000-£150,000 + equity + Incentive Awards tied to your performance + Benefits

About the team

Core Banking's mission is to make everyday money magical for everyone.

We're responsible for the products millions of customers rely on every day — from current accounts, joint accounts and accounts for kids and teens, through to money management, budgeting, and our paid subscriptions. These are some of Monzo's most loved experiences, and they're at the heart of how customers interact with us.

As we continue to grow, we're looking for a Senior User Research Manager to help shape the future of Personal Banking. This is an opportunity to lead research across one of Monzo's largest product areas, influence company strategy, and develop exceptional research leaders.

You’ll play a key role by...

• Leading research across Core Banking while helping shape a coherent Personal Banking research strategy that spans multiple product areas.
• Partnering closely with the Core Banking Leadership Team, Product Directors, Design leaders and senior stakeholders across Wealth, Payments, Borrowing and our European business.
• Helping define and land parts of Monzo's global research operating model as we expand internationally, ensuring teams work effectively across both global and local markets.
• Connecting customer insights across collectives, identifying themes, opportunities and gaps rather than viewing research through the lens of a single team.
• Bringing together existing research, product data, market insights and quantitative evidence to help leadership make informed strategic decisions.
• Managing managers and supporting approximately 6-8 direct and indirect reports while maintaining a consistently high bar for research quality.
• Creating an environment where researchers can balance methodological rigour with the speed needed to build great products.

We’d love to hear from you if…

You have experience with:

• Leading senior researchers and/or research managers within a complex product organisation.
• Shaping and influencing product strategy through research at both organisational and executive level.
• Working across multiple product areas, bringing together disparate customer insights into a coherent strategic narrative.
• Navigating complex stakeholder environments where different teams have competing priorities, metrics and timelines.
• Partnering with Product, Design, Engineering and Data Science leaders to influence roadmaps and business strategy.
• Combining qualitative research with quantitative signals, product data and market insights to develop strategic recommendations.
• Building alignment across large organisations and landing new ways of working with multidisciplinary teams.
• Coaching research leaders while maintaining a high quality bar across multiple teams.
• Making thoughtful trade-offs between research depth, pace and business impact.

What’s in it for you

• £110,000 - £150,000 Incentive Awards tied to your performance.
• We'll help you relocate to the UK.
• We can sponsor your visa.
• This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
• We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• £1,000 learning budget each year to use on books, training courses and conferences.
• We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

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