Senior UK Customer Success & Support Specialist

Attentive; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading AI marketing platform in Greater London seeks a Sr. Customer Support Specialist to address complex customer inquiries through email and live chat. You will be responsible for troubleshooting platform issues, managing escalations, and training team members. Ideal candidates will possess a Bachelor's degree and experience in customer support, demonstrating strong problem-solving skills in a fast-paced environment. The company emphasizes a diverse and inclusive workplace and encourages applicants from all backgrounds.

Qualifications

• 9 months to 1 year of experience as a Customer Support Specialist or similar role.
• Proven ability to work in fast-paced environments and learn new software.

Responsibilities

• Respond to customer needs via email and live chat.
• Troubleshoot complex platform issues.
• Manage team trainings and product updates.

Skills

Troubleshooting and complex problem solving

Detail oriented and organized

Customer communication

Ability to navigate through ambiguity

Education

4-year Bachelor's Degree

Tools

CRM software

Data management tools

Job description

A leading AI marketing platform in Greater London seeks a Sr. Customer Support Specialist to address complex customer inquiries through email and live chat. You will be responsible for troubleshooting platform issues, managing escalations, and training team members. Ideal candidates will possess a Bachelor's degree and experience in customer support, demonstrating strong problem-solving skills in a fast-paced environment. The company emphasizes a diverse and inclusive workplace and encourages applicants from all backgrounds.