Senior Travel Consultant

American Express Global Business Travel; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading travel consultancy as a Senior Travel Consultant, where you'll provide exceptional customer service and support for both domestic and international travel. You will utilize expertise in sourcing travel solutions while maintaining a customer-focused approach and a commitment to excellence.

Benefits

Flexible benefits including health insurance and retirement plans

Travel perks on flights, hotels, and rentals

Opportunities for skill development

Commitment to Diversity, Equity, and Inclusion

Resources for mental and emotional health

Qualifications

• Strong attention to detail and willingness to go the extra mile.
• Effective listening and influencing skills are critical.
• Ability to work effectively in a fast-paced, diverse environment.

Responsibilities

• Deliver exceptional customer service and knowledgeable travel advice.
• Manage the end-to-end booking process for domestic and international travel.
• Source travel solutions and upsell additional services.

Skills

Customer Focus

Communication

Problem Solving

Relationship Building

Managing Complexity

Job description

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Client:

American Express Global Business Travel

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e1b15d204031

Job Views:

7

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

Job Mission: The Senior Travel Consultant delivers exceptional customer service and offers expert and knowledgeable travel advice. The Travel Consultant meets and exceeds Service Level Agreements, using the in-house booking tools and represents Egencia as an ambassador of service excellence.

Scope and Expectations:

• Customer Focus: Customer-obsessed with a passion for excellence in customer service, attention to detail, and willingness to go the “extra mile”.
• Communication: Effective written & spoken communication, listening, and influencing skills.
• Relationship Building: Build effective relationships with clients through positive communication and actively contribute to team objectives.
• Managing Complexity: Work effectively in a fast-paced, diverse environment, multitask, and act with urgency.
• Problem Solving: Work autonomously, demonstrating creative problem-solving skills.
• Role Model: Positively contribute to team environment, maintain a favorable company image, and pursue self-development.

Interpersonal Skills: Operate in a multi-channel environment, manage the end-to-end booking process, arrange domestic and international travel, and utilize booking tools.

Responsibilities include: Sourcing travel solutions, applying fare principles, upselling additional services, verifying rates, understanding supplier policies, coaching customers, and continuous process improvement.

Location: United Kingdom

The #TeamGBT Experience:

• Flexible benefits tailored to each country, including health insurance, retirement plans, parental leave, etc.
• Travel perks with deals on flights, hotels, cruises, and car rentals.
• Opportunities for skill development through courses and internal job openings.
• Commitment to Diversity, Equity, and Inclusion, with active participation in inclusion groups.
• Resources to support mental and emotional health.

This role is for Egencia LLC, part of American Express Global Business Travel. All applicants will receive equal consideration regardless of protected characteristics. We also provide accommodations for individuals with disabilities. Please contact us if needed.

Note: If you’re passionate about our mission but don’t meet every requirement, we encourage you to apply anyway. You might be the perfect fit!