Senior Transition Lead: Global Client Onboarding

wppmedia; Greater London; Hybrid; GBP 120,000 - 190,000; Full time

Job summary

WPP Media in London seeks a Transition Operations Director to orchestrate the onboarding of new clients across multiple markets, delivering robust transition programmes and ensuring operational excellence from day one.

You will lead cross-functional teams, manage senior stakeholders, and shape the client integration strategy, collaborating with WPP Production and WPP Creative to deliver integrated solutions.

Qualifications

• Extensive senior transition or programme management experience in a large-scale media agency, consultancy, or global org.
• Proven track record leading multi-market transitions for large global clients.
• Deep expertise in project, programme, and change management methodologies (e.g., PMP, PRINCE2).
• Exceptional senior stakeholder management and communication skills with execs.
• Strong commercial and financial acumen; experience managing complex budgets.

Responsibilities

• Develop and own end-to-end transition strategy and detailed programme plans for new clients.
• Lead flawless execution across markets and internal functions (client leadership, finance, legal, HR, tech).
• Serve as primary senior point of contact for client executives and internal leadership.
• Design and implement change management strategies for new processes, tools, and team structures.
• Identify, assess, and mitigate risks; develop contingency plans for onboarding.
• Build, manage and mentor a high-performing transition team in a matrix environment.

Skills

Transition leadership

Programme management

Stakeholder management

Change management

Budgeting & finance

Leadership in matrix environments

AI tools for PM

Multi-market experience

Job description

WPP Media in London seeks a Transition Operations Director to orchestrate the onboarding of new clients across multiple markets, delivering robust transition programmes and ensuring operational excellence from day one.

You will lead cross-functional teams, manage senior stakeholders, and shape the client integration strategy, collaborating with WPP Production and WPP Creative to deliver integrated solutions.