Senior Transformation Leader, Citizen Services

The City of Edinburgh Council; Easter Howgate; Presencial; GBP 81.000 - 96.000; Jornada completa

Descripción de la vacante

The City of Edinburgh Council is seeking a Senior Manager, Citizen Transformation to lead large-scale change across council services in Edinburgh. You will shape transformation programmes, drive insights and technology-enabled improvements, and empower teams to deliver services with care, clarity and impact.

We are looking for a thoughtful, warm leader who can build trust, momentum and a shared purpose, ensuring the public sector remains accessible and responsive for residents, visitors and

Formación

• Led complex change initiatives across large organisations.
• Able to translate strategy into practical improvements for public services.
• Strong ability to influence and build trust with diverse teams.

Responsabilidades

• Shape transformation programmes to improve service design and delivery.
• Lead change with insight and technology to make services modern and accessible.
• Support colleagues to deliver services with confidence, compassion and pride.

Conocimientos

Leadership

Programme management

Stakeholder engagement

Descripción del empleo

The City of Edinburgh Council is seeking a Senior Manager, Citizen Transformation to lead large-scale change across council services in Edinburgh. You will shape transformation programmes, drive insights and technology-enabled improvements, and empower teams to deliver services with care, clarity and impact.

We are looking for a thoughtful, warm leader who can build trust, momentum and a shared purpose, ensuring the public sector remains accessible and responsive for residents, visitors and