Senior Ticketing Executive

Tottenham Hotspur Football Club; Greater London; Vor Ort; GBP 26.000 - 38.000; Vollzeit

Zusammenfassung

Tottenham Hotspur Football Club is seeking a Ticketing Coordinator to manage ticketing sales, allocations, and matchday operations for Women’s first team fixtures at Brisbane Road and Tottenham Hotspur Stadium. The role involves collaborating with Marketing, Team Ops, and Stadium Management and acting as the main contact for visiting teams’ ticket staff.

The successful candidate will bring senior-level ticketing experience, excellent customer service, and strong communication skills to ensure

Qualifikationen

• Senior-level experience with ticketing systems in sports/entertainment.
• Excellent face-to-face customer service skills.
• Strong written and verbal communication abilities.

Aufgaben

• Create seating plans for future seasons and match ticket sales.
• Coordinate with Marketing, Team Ops, Stadium Management on campaigns and allocations.
• Be main contact for opposition teams’ ticketing staff and ensure smooth delivery at THW fixtures.
• Provide ad hoc support for wider ticketing needs across the Club.

Kenntnisse

Ticketing systems

Customer service

Communication skills

Tools

Ticketing software

Jobbeschreibung

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We are at our brightest when we’re all together. Our club, our teams, our community. We are entering a new era at Tottenham with a new club strategy, new leadership, and a focus on putting our fans at the heart of everything we do as we continue to strengthen our connection with our DNA, our home, and each other.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

Role Purpose

To coordinate the ticketing sales process, allocation management and matchday operations for all Tottenham Hotspur Women’s first team fixtures. This will include liaising with key internal and external stakeholders and to be present at first team home fixtures at either Brisbane Road or Tottenham Hotspur Stadium.

Key Responsibilities

• Creating seating plans for future season and match ticket sales for Tottenham Hotspur Women’s first team fixtures
• Liaising with key internal colleagues, including Marketing, Team Ops, Stadium Management regarding sales timings, promotional campaigns and allocation management
• Work with internal partners to ensure that all ticketing requirements and obligations are delivered
• Acting as main point of contact for opposition teams’ ticketing staff
• Ensure a ticketing presence at all THW first team home fixtures to ensure a smooth delivery and the swift resolution of any ticketing issues
• Ad hoc support for the wider ticketing requirements for the Club, across Men's ticketing and third-party events

Skills & Experience

• Previous experience working at a senior level with ticketing systems, within the sporting and entertainment industry
• Excellent and proven face-to-face customer service skills
• Proven strong written and verbal communication skills

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to accurate, high standards, takes responsibility
• Naturally organised, with a drive and flair for efficiency
• Outstanding attention to detail and a methodical manner
• Able to work under pressure while maintaining standards and a positive attitude
• Strong commitment to and demonstrated success in delivering a high level of customer and fan experience

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.