Senior Ticketing Executive

Tottenham Hotspur; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Tottenham Hotspur Women’s department is seeking an experienced ticketing coordinator to manage the sales process, allocation, and matchday operations for THW first team fixtures. You will liaise with internal teams and external partners and be present at Brisbane Road or Tottenham Hotspur Stadium to ensure smooth delivery of tickets.

The role requires senior-level experience with ticketing systems, excellent customer service, strong IT literacy, and clear written and verbal communication to

Qualifications

• Senior-level experience with ticketing systems in sport/entertainment
• Excellent face-to-face customer service skills
• Strong IT literacy and familiarity with ticketing workflows
• Proven written and verbal communication abilities

Responsibilities

• Coordinate seating plans for future seasons and match ticket sales
• Liaise with Marketing, Team Ops, Stadium Management on timings and campaigns
• Ensure all ticketing requirements and obligations are delivered
• Act as main contact for opposition teams’ ticketing staff
• Maintain ticketing presence at THW home fixtures to ensure smooth delivery
• Provide ad hoc support for wider Club ticketing needs

Skills

Senior-level ticketing experience

Customer service skills

IT literacy

Written and verbal communication

Job description

Role Purpose

To coordinate the ticketing sales process, allocation management and matchday operations for all Tottenham Hotspur Women’s first team fixtures. This will include liaising with key internal and external stakeholders and to be present at first team home fixtures at either Brisbane Road or Tottenham Hotspur Stadium.

Key Responsibilities

• Creating seating plans for future season and match ticket sales for Tottenham Hotspur Women’s first team fixtures
• Liaising with key internal colleagues, including Marketing, Team Ops, Stadium Management regarding sales timings, promotional campaigns and allocation management
• Work with internal partners to ensure that all ticketing requirements and obligations are delivered
• Acting as main point of contact for opposition teams’ ticketing staff
• Ensure a ticketing presence at all THW first team home fixtures to ensure a smooth delivery and the swift resolution of any ticketing issues
• Ad hoc support for the wider ticketing requirements for the Club, across Men's ticketing and third-party events

Skills & Experience

• Previous experience working at a senior level with ticketing systems, within the sporting and entertainment industry
• Excellent and proven face-to-face customer service skills
• Excellent general IT literacy
• Proven strong written and verbal communication skills

Personal Attributes

• Thinks ahead, generates ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to accurate, high standards, takes responsibility
• Naturally organised, with a drive and flair for efficiency
• Outstanding attention to detail and a methodical manner
• Able to work under pressure while maintaining standards and a positive attitude
• Strong commitment to and demonstrated success in delivering a high level of customer and fan experience

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.