Senior Telephone Business Development Manager

Leeds Building Society; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus up to 12%

Pension contributions matched up to 10

26 days holiday + bank holidays + buy

Mortgage and Saver products

2 volunteering days per year

Job summary

Leeds Building Society is seeking a Senior Telephone Business Development Manager to drive intermediary lending. You’ll engage mortgage brokers via电话 and virtual meetings, plan strategic outreach, and nurture relationships to convert opportunities into lending.

Travel and events form part of the role, with hybrid office attendance. You’ll work with field teams, navigate products and criteria, and ensure high-quality submissions while meeting regulatory requirements.

Qualifications

• Experience in B2B financial services, preferably mortgages.
• Track record of generating new business and improving pipeline or conversion through outbound activity.
• Strong communication, influencing and negotiation skills.
• Ability to use CRM data to prioritise opportunities and plan activity.
• Willingness to travel and work occasional evenings or weekends for events.

Responsibilities

• Open doors to new business through telephone and virtual conversations with mortgage brokers.
• Plan outreach using CRM data and market knowledge; reconnect with inactive accounts.
• Build relationships with new and existing intermediaries and track impact against targets.
• Represent the Society at events, conferences and webinars to generate follow-up opportunities.
• Provide broker support and handle incoming calls while ensuring regulatory and quality standards.

Skills

Business development

Relationship management

Regulatory compliance

Mortgage knowledge

Negotiation

Tools

CRM systems

Job description

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

How You'll Help Us Live Our Purpose

We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do. And you can play your part too – join our Intermediary Distribution team as a Senior Telephone Business Development Manager and turn great conversations into lasting business relationships.

This role offers the opportunity to put your business development skills to work, helping mortgage brokers find opportunities and growing our intermediary lending. With a mix of proactive outreach, broker support and industry events, this is a role where you can build connections and see the difference you make.

How you'll make a difference:

You’ll open doors to new business through purposeful telephone and virtual conversations with mortgage brokers. Using customer relationship management (CRM) data, lending insights and market knowledge, you’ll plan your outreach, reconnect with inactive accounts and build strong relationships with new and existing intermediaries. Working closely with our field‑based Business Development Managers and Corporate Account teams, you’ll turn opportunities into lending, agree clear next steps and track your impact against business targets.

You’ll also help brokers navigate our products, lending criteria and application requirements, supporting high‑quality submissions and a smoother journey. Beyond the phone, you’ll represent the Society at events, conferences and webinars, turning new connections into meaningful follow‑up conversations. You’ll provide cover for field territories and support incoming calls when needed, keeping colleagues informed and delivering a consistently high standard of service while working within our regulatory, compliance and information security requirements.

What will you bring to the role?

• Experience in business development or relationship management in a business‑to‑business financial services environment, ideally within mortgages, with an understanding of regulatory and compliance requirements.
• A track record of generating new business and improving pipeline or conversion performance through structured outbound activity.
• Strong communication, influencing and negotiation skills, whether you're speaking by phone, meeting virtually or presenting to a group.
• Confidence using CRM systems and management information to prioritise opportunities, plan activity and demonstrate results.
• Strong product and market knowledge, an eye for emerging opportunities and competitor activity, and the ability to learn our mortgage products and lending criteria in detail.
• An organised, self‑motivated and resilient approach, with the flexibility to move between business development, broker support and territory cover.
• Willingness to travel and work occasional evenings or weekends to support events and conferences.

The role is based at Head Office with hybrid working and travel as required.

And in return, you'll get the best from us:

• Hybrid working – 2 days per week in the office
• Annual bonus of up to 12%
• Matched pension contributions up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme
• Colleague Mortgage and Saver products
• 2 days' volunteering per year

We’ll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose us:

Our business is centred around our people. Our colleagues are at the heart of everything we do, as shown by our Inclusive Employers Gold accreditation in 2023 and 2025. We’re committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You’ll be joining a truly purpose‑focused culture which helped us win the Leading with Purpose award at the 2023Business Culture Awards. This recognises how we’ve embedded our purpose with our colleagues, and the actions we’ve taken to put home ownership within reach of more people, generation after generation.

We’d love to hear from you. But don't wait around - we may close the advert early and we'd hate for you to miss out.

We’re devoted to creating a culture and workplace that is representative of the communities we serve. If you’d like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter so we can find out more about your skills and experience. We’re committed to supporting you to be at your best – to discuss any reasonable adjustments we could make, please contact us on [e-mail].