Senior Technician

ClearCourse; England; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative company is seeking a proactive Software Technician to join their dynamic Customer Support Team. This role offers a fantastic opportunity for tech-savvy individuals passionate about customer support. You will provide outstanding assistance to clients, ensuring they maximize their use of the company's solutions. The position includes responsibilities such as troubleshooting software issues, maintaining SQL databases, and delivering remote training. Join a collaborative team recognized for its commitment to employee wellbeing and growth, and take your career to the next level in a supportive environment.

Benefits

Life Assurance

Group Income Protection

Private Medical Cover

Enhanced Company Pension

25 Days Annual Leave

Employee Wellbeing Perks

Enhanced Maternity Pay

Generous Training Budgets

Qualifications

• Experience in providing customer support and technical assistance.
• Ability to troubleshoot and resolve software issues effectively.

Responsibilities

• Deliver outstanding support via phone, email, and tickets to clients.
• Install, configure, and maintain SQL databases and software applications.

Skills

Communication Skills

Problem-Solving

Technical Systems Learning

CRM Systems

Tools

SQL Databases

Software Applications

Job description

Are you a tech-savvy problem-solver with a passion for customer support?

We’re seeking a proactive Software Technician to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to gain hands-on experience working with a well-respected portfolio of solutions that drive significant growth for our clients. You will have the chance to learn about our extensive client list, understanding how we can assist them and offer additional commercial and efficiency opportunities.

Key Responsibilities

• Deliver outstanding support via phone, email, and tickets to clients.
• Install, configure, and maintain SQL databases and software applications.
• Diagnose and troubleshoot software issues to ensure swift resolutions.
• Provide remote training to enhance clients’ understanding of our solutions.
• Maintain detailed documentation of procedures and troubleshooting guides.
• Monitor and implement software updates, patches, and security fixes.
• Collaborate with IT teams to optimize software performance and integration.
• Educate clients on software best practices and updates.

What We’re Looking For

• A positive, resilient technician with strong communication skills.
• Proven ability to learn and work with technical systems.
• Experience with CRM systems is an advantage.
• Team management experience is a plus.

Why Join Us?

• Life Assurance and Group Income Protection
• Private medical cover with cash plan
• Enhanced Company Pension
• Hybrid working model with 25 days annual leave plus your birthday off
• Employee wellbeing perks including Peppy Health, Perkbox, etc.
• Enhanced maternity, paternity, and adoption pay
• Generous training budgets and reimbursement for professional memberships

Ready to Apply?

If you’re a skilled technician eager to make an impact, apply now!

Location: Beverley, Hull

Job Type: Full-time

Start your journey with us today!

Why ClearCourse?

We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.

As a ClearCourse employee, you’ll receive support and development opportunities in a dynamic environment. We were recently named one of the UK's Best Workplaces For Wellbeing in 2023.

At ClearCourse, we are committed to an inclusive culture and encourage applicants from diverse backgrounds. If you require reasonable adjustments during the application or interview process, please let us know.

We are investing in our people, expanding our expertise, and developing our vision. Interested in joining us? We look forward to speaking with you.