Senior Technical Support Specialist - Parcel Lockers

Royal mail; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading company in delivery services is seeking a Senior Technical Support Specialist to provide critical support and maintenance for parcel locker systems. The ideal candidate should possess strong technical skills combined with the ability to solve complex issues, ensuring effectiveness in service delivery. The role offers a hybrid working model along with competitive benefits, including a bonus and holiday options.

Benefits

10% Bonus

Hybrid Working (3 days in office)

25 days holiday (plus the option to buy more)

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge of hardware, software, and network troubleshooting.
• Ability to mentor junior technical staff.

Responsibilities

• Diagnose and resolve complex technical issues related to parcel lockers.
• Lead troubleshooting and repairs of malfunctioning locker systems.
• Document technical procedures, fixes, and updates.

Skills

Technical support

Problem solving

Analytical skills

Communication

Education

Relevant certifications in IT or engineering

Job description

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Senior Technical Support Specialist - Parcel Lockers, London

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Client:

Royal mail

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

74e054cd8a84

Job Views:

3

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Role Title- Senior Technical Support Specialist – Parcel Lockers

Location -London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future and as the roll out continues to grow at pace, we are now looking for a Parcel Locker Technical Specialist to provide technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

This role combines a good understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

As the Parcel Locker Technical Specialist, you will;

• Diagnose and resolve complex technical issues related to parcel locker hardware and software.
• Lead the troubleshooting and repair of malfunctioning locker systems.
• Provide advanced technical support to the team and customers.
• Oversee the installation, configuration, and testing of new systems.
• Work closely with engineers and product teams to improve system performance and reliability.
• Monitor and analyse system data to identify and address potential issues proactively.
• Document technical procedures, fixes, and updates for internal use.
• Ensure compliance with all technical standards and regulations.

Skills & Experience

• Experience in technical support or maintenance (preferably with parcel lockers or similar systems).
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Ability to mentor and support junior technical staff.
• Strong communication skills and ability to work with both internal teams and customers.
• Experience with system diagnostics and data analysis.
• Relevant certifications or qualifications in IT, engineering, or related fields are a plus.

What we offer you

• 10% Bonus
• Hybrid Working (3 days in office)
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!

Interview process and next steps

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.