Senior Technical Support Specialist - Parcel Lockers

Royal Mail Group; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Technical Support Specialist to enhance the rollout of Parcel Lockers. This hybrid role, based in London, involves diagnosing technical issues, supporting teams, and ensuring efficient system operations. Successful candidates will bring a strong understanding of hardware and software systems alongside exceptional problem-solving and communication skills, with a competitive salary and benefits package on offer.

Benefits

Competitive Salary

10% Bonus

Leading Pension Scheme

Hybrid Working

25 days holiday

Additional benefits

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge in hardware, software, and network troubleshooting.
• Ability to mentor junior staff.

Responsibilities

• Diagnose and resolve complex technical issues related to parcel locker systems.
• Lead troubleshooting and repairs for malfunctioning systems.
• Provide advanced technical support to teams and customers.

Skills

Technical support

Hardware troubleshooting

Software troubleshooting

Problem-solving

Mentoring

Communication

Data analysis

Education

Relevant IT certifications

Engineering qualifications

Job description

Role Title- Senior Technical Support Specialist - Parcel Lockers

Location -London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future and as the roll out continues to grow at pace, we are now looking for a Parcel Locker Technical Specialist to provide technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

This role combines a good understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system's continuous and efficient operation.

As the Parcel Locker Technical Specialist, you will;

• Diagnose and resolve complex technical issues related to parcel locker hardware and software.
• Lead the troubleshooting and repair of malfunctioning locker systems.
• Provide advanced technical support to the team and customers.
• Oversee the installation, configuration, and testing of new systems.
• Work closely with engineers and product teams to improve system performance and reliability.
• Monitor and analyse system data to identify and address potential issues proactively.
• Document technical procedures, fixes, and updates for internal use.
• Ensure compliance with all technical standards and regulations.

Skills & Experience

• Experience in technical support or maintenance (preferably with parcel lockers or similar systems).
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Ability to mentor and support junior technical staff.
• Strong communication skills and ability to work with both internal teams and customers.
• Experience with system diagnostics and data analysis.
• Relevant certifications or qualifications in IT, engineering, or related fields are a plus.

What we offer you

• Competitive Salary
• 10% Bonus
• Leading Pension Scheme
• Hybrid Working (3 days in office)
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!

Interview process and next steps

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.

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