Senior Technical Support Specialist - Parcel Lockers

Royalmailgroup; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Senior Technical Support Specialist for Parcel Lockers, based in London with a hybrid work model. The role involves providing high-level support, troubleshooting, and maintenance of parcel locker systems while collaborating closely with engineering and operations teams. Ideal candidates will have technical support experience, strong problem-solving skills, and a background in hardware and software troubleshooting.

Benefits

Competitive Salary

10% Bonus

Leading Pension Scheme

25 days holiday plus options to buy more

Hybrid Working

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Diagnose and resolve complex issues related to parcel locker systems.
• Oversee the installation, configuration, and testing of new systems.
• Monitor and analyze system data to identify potential issues.

Skills

Technical support experience

Hardware troubleshooting

Software troubleshooting

Problem-solving skills

Communication skills

System diagnostics

Education

Relevant certifications in IT or engineering

Job description

Role Title- Senior Technical Support Specialist – Parcel Lockers

Location -London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future and as the roll out continues to grow at pace, we are now looking for a Parcel Locker Technical Specialist to provide technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

This role combines a good understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

As the Parcel Locker Technical Specialist, you will;

• Diagnose and resolve complex technical issues related to parcel locker hardware and software.
• Lead the troubleshooting and repair of malfunctioning locker systems.
• Provide advanced technical support to the team and customers.
• Oversee the installation, configuration, and testing of new systems.
• Work closely with engineers and product teams to improve system performance and reliability.
• Monitor and analyse system data to identify and address potential issues proactively.
• Document technical procedures, fixes, and updates for internal use.
• Ensure compliance with all technical standards and regulations.

Skills & Experience

• Experience in technical support or maintenance (preferably with parcel lockers or similar systems).
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Ability to mentor and support junior technical staff.
• Strong communication skills and ability to work with both internal teams and customers.
• Experience with system diagnostics and data analysis.
• Relevant certifications or qualifications in IT, engineering, or related fields are a plus.

What we offer you

• Competitive Salary
• 10% Bonus
• Leading Pension Scheme
• Hybrid Working (3 days in office)
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!

Interview process and next steps

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.

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