Senior Technical Support Specialist - Parcel Lockers

Royal Mail Group; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Specialist for Parcel Lockers. This hybrid role involves providing high-level technical support and troubleshooting for parcel locker systems. You'll work closely with engineering and operations teams to ensure efficient system performance. Your expertise in hardware and software will be crucial as you lead the diagnosis and resolution of complex technical issues. Join a forward-thinking company that values innovation and offers competitive benefits, including a leading pension scheme and hybrid working options.

Benefits

Competitive Salary

10% Bonus

Leading Pension Scheme

Hybrid Working (3 days in office)

25 days holiday (plus the option to buy more)

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Diagnose and resolve complex technical issues related to parcel locker systems.
• Lead troubleshooting and repair of malfunctioning locker systems.

Skills

Technical Support Experience

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Problem-Solving

Mentoring Skills

System Diagnostics

Data Analysis

Education

IT Certifications

Engineering Qualifications

Job description

Role Title - Senior Technical Support Specialist - Parcel Lockers

Location - London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future, and as the rollout continues to grow rapidly, we are seeking a Parcel Locker Technical Specialist. This role involves providing technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

The ideal candidate will have a good understanding of hardware and software systems and be capable of delivering high-level technical support and problem-solving for both internal teams and customers. The specialist will collaborate closely with engineering, operations, and customer support teams to ensure the system's continuous and efficient operation.

Responsibilities

1. Diagnose and resolve complex technical issues related to parcel locker hardware and software.
2. Lead troubleshooting and repair of malfunctioning locker systems.
3. Provide advanced technical support to the team and customers.
4. Oversee the installation, configuration, and testing of new systems.
5. Collaborate with engineers and product teams to improve system performance and reliability.
6. Monitor and analyze system data to proactively identify and address potential issues.
7. Document technical procedures, fixes, and updates for internal use.
8. Ensure compliance with all technical standards and regulations.

Skills & Experience

1. Experience in technical support or maintenance, preferably with parcel lockers or similar systems.
2. Strong knowledge of hardware, software, and network troubleshooting.
3. Excellent problem-solving skills and ability to handle complex technical issues.
4. Ability to mentor and support junior technical staff.
5. Strong communication skills for working with internal teams and customers.
6. Experience with system diagnostics and data analysis.
7. Relevant certifications or qualifications in IT, engineering, or related fields are advantageous.

What We Offer

• Competitive Salary
• 10% Bonus
• Leading Pension Scheme
• Hybrid Working (3 days in office)
• 25 days holiday, with options to buy more
• Many additional benefits

Interview Process & Next Steps

We aim to proceed quickly. Successful applicants will be contacted by our recruitment team to discuss the two-stage interview process.