Senior Technical Support Specialist - Parcel Lockers

TN United Kingdom; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An innovative firm is seeking a Senior Technical Support Specialist to enhance the efficiency of parcel locker systems. This role involves diagnosing complex technical issues, leading repairs, and providing advanced support to internal teams and customers. You will collaborate closely with engineering and operations teams to ensure optimal system performance. With a hybrid working model, you will enjoy flexibility while contributing to a pivotal aspect of the company's future. If you have a passion for technology and problem-solving, this opportunity is perfect for you.

Benefits

10% Bonus

Hybrid Working (3 days in office)

25 Days Holiday

Option to Buy More Holiday

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Diagnose and resolve complex technical issues related to parcel locker systems.
• Lead troubleshooting and repair of malfunctioning locker systems.

Skills

Technical Support Experience

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Problem-Solving Skills

Mentoring Junior Staff

System Diagnostics

Education

Relevant IT Certification

Engineering Qualification

Job description

Social network you want to login/join with:

Senior Technical Support Specialist - Parcel Lockers, London

col-narrow-left

Client:

Royal mail

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

74e054cd8a84

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

col-wide

Job Description:

Role Title- Senior Technical Support Specialist – Parcel Lockers

Location -London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future and as the roll out continues to grow at pace, we are now looking for a Parcel Locker Technical Specialist to provide technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

This role combines a good understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

As the Parcel Locker Technical Specialist, you will;

• Diagnose and resolve complex technical issues related to parcel locker hardware and software.
• Lead the troubleshooting and repair of malfunctioning locker systems.
• Provide advanced technical support to the team and customers.
• Oversee the installation, configuration, and testing of new systems.
• Work closely with engineers and product teams to improve system performance and reliability.
• Monitor and analyse system data to identify and address potential issues proactively.
• Document technical procedures, fixes, and updates for internal use.
• Ensure compliance with all technical standards and regulations.

Skills & Experience

• Experience in technical support or maintenance (preferably with parcel lockers or similar systems).
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Ability to mentor and support junior technical staff.
• Strong communication skills and ability to work with both internal teams and customers.
• Experience with system diagnostics and data analysis.
• Relevant certifications or qualifications in IT, engineering, or related fields are a plus.

What we offer you

• 10% Bonus
• Hybrid Working (3 days in office)
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!

Interview process and next steps

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.