Senior Technical Support Specialist - Parcel Lockers

Royalmailgroup; London; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Specialist to enhance the efficiency of parcel locker systems. This role involves diagnosing complex technical issues, leading troubleshooting efforts, and providing advanced support to both internal teams and customers. You will collaborate closely with engineering and operations teams to ensure optimal system performance. The position offers a competitive salary, a 10% bonus, and a leading pension scheme, along with the flexibility of hybrid working. Join a forward-thinking company where your expertise will make a significant impact!

Benefits

Competitive Salary

10% Bonus

Leading Pension Scheme

Hybrid Working (3 days in office)

25 days holiday (plus the option to buy more)

Qualifications

• Experience in technical support or maintenance, preferably with parcel lockers.
• Strong knowledge of hardware, software, and network troubleshooting.

Responsibilities

• Diagnose and resolve complex technical issues related to parcel locker systems.
• Oversee the installation, configuration, and testing of new systems.

Skills

Technical Support Experience

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Problem-Solving Skills

Mentoring Junior Staff

System Diagnostics

Data Analysis

Education

Relevant IT Certification

Engineering Qualification

Job description

Role Title- Senior Technical Support Specialist – Parcel Lockers

Location -London, Farringdon (Hybrid, 3 days in office)

Parcel Lockers are an integral part of our future and as the roll out continues to grow at pace, we are now looking for a Parcel Locker Technical Specialist to provide technical support, troubleshooting, and ongoing maintenance of parcel locker systems.

This role combines a good understanding of hardware and software systems with the ability to provide high-level technical support and problem-solving for both internal teams and customers. The specialist will work closely with the engineering, operations, and customer support teams to ensure the system’s continuous and efficient operation.

As the Parcel Locker Technical Specialist, you will;

• Diagnose and resolve complex technical issues related to parcel locker hardware and software.
• Lead the troubleshooting and repair of malfunctioning locker systems.
• Provide advanced technical support to the team and customers.
• Oversee the installation, configuration, and testing of new systems.
• Work closely with engineers and product teams to improve system performance and reliability.
• Monitor and analyse system data to identify and address potential issues proactively.
• Document technical procedures, fixes, and updates for internal use.
• Ensure compliance with all technical standards and regulations.

Skills & Experience

• Experience in technical support or maintenance (preferably with parcel lockers or similar systems).
• Strong knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving skills and ability to handle complex technical issues.
• Ability to mentor and support junior technical staff.
• Strong communication skills and ability to work with both internal teams and customers.
• Experience with system diagnostics and data analysis.
• Relevant certifications or qualifications in IT, engineering, or related fields are a plus.

What we offer you

• Competitive Salary
• 10% Bonus
• Leading Pension Scheme
• Hybrid Working (3 days in office)
• 25 days holiday (plus the option to buy more)
• Plus, many more benefits!

Interview process and next steps

We aim to move as quickly as possible! If your application is successful, you will be contracted by one of our recruitment team who will discuss the two-stage interview process with you.

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