Senior Technical Support Engineer - Remote, Enterprise-Ready

Chainguard; United Kingdom; Remote; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

100% health insurance for you and your

dependents

Job summary

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, provide clear guidance, and collaborate with Engineering. You will work with Chainguard Images using Docker, Kubernetes, Terraform, and GitHub, delivering high-quality support.

You’ll communicate across teams to resolve incidents, contribute to knowledge bases, and participate in on-call rotations, shaping how Chainguard delivers world-class support.

Qualifications

• 5+ years supporting enterprise customers with a confident, calm approach.
• 3+ years with Linux, Docker and Kubernetes; strong cloud exposure (AWS/Azure/GCP).
• Bachelor's degree or equivalent in STEM or related field.
• Excellent written and verbal communication; cross-functional collaboration.

Responsibilities

• Be the frontline agent: triage, investigate, manage, and resolve complex Chainguard Image issues.
• Escalate to Engineering when needed and coordinate with Success teams.
• Communicate clearly to customers, maintaining SLAs and clarity.
• Document issues and write Knowledge Base content.
• Participate in on-call rotations and contribute to post-mortems.

Skills

Enterprise support

Customer communication

Cross-functional teamwork

DevOps mindset

Problem solving

On-call rotations

Education

Bachelor's degree

Tools

Docker

Kubernetes

GitHub

Helm charts

Terraform

CI/CD

Open source

Job description

Chainguard is seeking a Senior Technical Support Engineer to own complex customer issues, provide clear guidance, and collaborate with Engineering. You will work with Chainguard Images using Docker, Kubernetes, Terraform, and GitHub, delivering high-quality support.

You’ll communicate across teams to resolve incidents, contribute to knowledge bases, and participate in on-call rotations, shaping how Chainguard delivers world-class support.