Cloud Support Engineer - Automation & On-Call

Comcast Corporation; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Comcast Technology Solutions in London seeks a Dedicated Support Engineer to act as a trusted technical advisor, helping customers maximise CTS platforms and ensure high-quality service delivery.

You will investigate complex incidents, develop automation in Python, and collaborate with Product Engineering, Professional Services and Service Delivery. The role includes 24x7 on-call responsibilities and opportunities to drive platform improvements.

Qualifications

• Solid understanding of web technologies (HTTP, APIs, protocols).
• Professional coding experience with Python or similar for automation.
• Experience using Git and modern source control (Gitflow).
• Strong troubleshooting, analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to explain technical issues to technical and non-technical audiences.
• Willingness to participate in a 24×7 on-call rotation.

Responsibilities

• Apply deep knowledge of CTS services to investigate, troubleshoot and resolve incidents, coordinating escalations and customer communications.
• Identify insights from support cases and contribute to knowledge bases and documentation.
• Highlight recurring issues and service deficiencies to drive improvements with teams.
• Lead onboarding, product launches and integrations with readiness, monitoring and procedures.
• Develop automation and monitoring solutions using Python, AWS, Datadog and Splunk.
• Participate in a 24×7 on-call rota and respond to critical incidents.
• Mentor and support less experienced team members.

Skills

Web technologies (HTTP, APIs)

Python

Git

Troubleshooting

Communication

On-call readiness

Education

Bachelor's degree

Tools

Git

Datadog

Splunk

Docker

Job description

Comcast Technology Solutions in London seeks a Dedicated Support Engineer to act as a trusted technical advisor, helping customers maximise CTS platforms and ensure high-quality service delivery.

You will investigate complex incidents, develop automation in Python, and collaborate with Product Engineering, Professional Services and Service Delivery. The role includes 24x7 on-call responsibilities and opportunities to drive platform improvements.