Senior Dedicated Support Engineer: Cloud & Automation

Comcast Advertising; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Comcast Technology Solutions is seeking a Dedicated Support Engineer to troubleshoot complex incidents, automate operational tasks and support onboarding and product launches in a fast-paced environment in London. You will collaborate with Product Engineering, Professional Services and Service Delivery while acting as a trusted technical advisor.

The role requires strong Python skills, experience with AWS, Datadog and Splunk, and a willingness to participate in a 24x7 on-call rotation,

Qualifications

• Bachelor's degree required or equivalent practical experience.
• Solid understanding of web technologies, HTTP and APIs.
• Professional coding experience with Python or similar language; automation experience.

Responsibilities

• Investigate, troubleshoot and resolve high-priority incidents; coordinate escalations and communications.
• Contribute to knowledge bases and runbooks; drive improvements.
• Lead onboarding, product launches and platform enhancements with proper monitoring and documentation.
• Develop automation and tooling using Python, AWS, Datadog and Splunk.
• Participate in 24x7 on-call rota and respond to critical incidents.
• Mentor teammates and provide technical guidance.

Skills

Python programming

HTTP/APIs

Git/version control

Troubleshooting

Communication

On-call support

Education

Bachelor's Degree

Tools

AWS

Datadog

Splunk

Docker

Job description

Comcast Technology Solutions is seeking a Dedicated Support Engineer to troubleshoot complex incidents, automate operational tasks and support onboarding and product launches in a fast-paced environment in London. You will collaborate with Product Engineering, Professional Services and Service Delivery while acting as a trusted technical advisor.

The role requires strong Python skills, experience with AWS, Datadog and Splunk, and a willingness to participate in a 24x7 on-call rotation,