Senior Technical Services Manager

British Land Company; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

British Land is seeking a Senior Technical Services Manager at Broadgate, London. You will lead the M&E service contracts, oversee a team of Technical Services Managers, and ensure high standards of safety, compliance and reliability across estates.

You will drive energy performance improvements, manage budgets, and coordinate with Property Management, partners and central teams to deliver excellent service with minimal disruption to occupiers.

Qualifications

• Must have a customer focused attitude and a flexible working style.
• Excellent communication and presentation skills.
• Strong leadership and motivational abilities, with contract management experience.
• Knowledge of NABERS UK and BREEAM environmental assessments.
• Health and Safety expertise including NEBOSH.

Responsibilities

• Oversee management of M&E service contracts and engineering operations on site.
• Lead Technical Services team, coordinating with property teams and partners.
• Ensure compliance, on-time actions and robust budget control.
• Monitor energy/performance improvements and asset replacement plans.
• Report to stakeholders and maintain central reporting standards.

Skills

Customer focus

Leadership

Communication

Project management

Budget management

Commercial awareness

Team management

Energy & environmental knowledge

Tools

NABERS UK

BREEAM

NEBOSH

Job description

JOB TITLE: SENIOR TECHNICAL SERVICES MANAGER
DEPARTMENT: PROPERTY MANAGEMENT

LOCATION: BROADGATE, LONDON

REPORTING TO: CLIENT SERVICES DIRECTOR - TECHNICAL

TYPE OF CONTRACT: PERMANENT

PLACES, PEOPLE, PREFER

Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable basis.

We are a FTSE listed business with a strong balance sheet and over £15.2bn of assets under management. But with just 600 employees you’re given the ability to make a big impact and elevate your career quickly.

Our diverse, passionate team of experts works on some of the most ambitious, innovative and sustainable projects in the country – from our high-quality campuses across central London, to some of the top retail schemes in the UK – providing a rewarding career journey where you can shape how you grow.

We believe in shared success and enabling people to be themselves. If you want to feel listened to and understood in an environment where your opinions count and bright ideas are encouraged, you’ve come to the right place!

In our recent engagement survey 81% of our employees stated they were proud to work for British Land!

THE ROLE

To proactively manage the Technical Services focussing on customer services to the high standards expected by the client; owners and the occupiers. To oversee a team of Technical Services Managers to deliver the Technical Services in line with the company policies and procedures. To have a consultative customer focused approach with all available resources including the Property Managers, Service Partners, Consultants, Specialists and the central British Land departments. To ensure that the properties are well maintained, safe and reliable with all maintenance and project activities taking place with minimum disruption or nuisance to occupiers. Be responsible for the delivery of targets in improving the estate and buildings energy performance. To play an active role as part of the overall management team. To ensure that all properties remain compliant and that all British Land reporting requirements are always maintained.

WHAT YOU’LL DO

• To oversee and lead on the management of the M&E service contracts and the buildings engineering operations, compliance and services within the building and also in the management of the Technical Services Managers on site. Lead the Technical Services Team in working in collaboration with the on-site estate/events management team, property management teams, building surveyors and specialist engineering support. Liaise with property management and occupiers regarding operational and technical matters such as Permit to Work, plant shutdowns and work impacting on occupiers operation.
• Ensure all engineering resources are delivering the expected standard of service and all technical teams’ compliance is carried out by the due date and progression of actions are managed/monitored.
• To ensure that all aspects of engineering training, development, remuneration, disciplinary and general welfare requirements are formally implemented in accordance with British Land policies.To manage and be part of the technical management cover for the estate and buildings and to lead on ensuring the cover plan is adhered to.
• To support and monitor the performance of the Technical Services Managers including frequent formal and informal meetings, setting SMART objectives and deliverables both at the annual PDR and throughout the year as necessary.
• To oversee and lead on the preparation, implementation, monitoring and control of the estate and buildings’ engineering budgets and management accounts by the Technical Services Management team on site, co-ordinating the input of internal resources and ensuring strict adherence to published programmes. Implement and maintain site-specific long term asset replacement programme, in conjunction with budgetary control.
• Ensure that all onsite and contracted engineering team’s activities are proactively co-ordinated, achieve stated programmes and do not exceed stated budgets. Ensure all maintenance and project activities are properly resourced, ownership within the team is clear, have clear and stated objectives, project plans, method statement and risk assessments.
• To monitor and manage utility consumption, analyse data, prepare reports and develop plans for reduction in utility use. To oversee the consumption of utilities to ensure that consumption targets are met and where this is not possible, early warning is given and the reasons are fully understood.
• Keep abreast of new environmental, sustainable mechanical and electrical technological developments and prepare reports on possible improvements.
• Be responsible to produce building/estate engineering and electronic security services, specifications, contracts, and works and associated documentation. Maintain an overview of associated building engineering specifications, contracts and works. Make recommendations for combined service delivery improvements, economies of scale where appropriate and best use of resources and innovation. Ensure all engineering and electronic security services and contracts are procured in line with company policies and procedures and represent the service requirements of the properties.
• Ensure that the Property's Electronic Security Systems are fully operational and maintained as per the manufacturer's guidance and current best practice, liaising with the Systems Department as required.
• Ensure that all direct reports and their subordinates are correctly inducted and trained to the standards required to deliver their roles and responsibilities.
• Assist in reporting engineering issues to relevant stakeholders, ensuring they are fully briefed about budgets, control of expenditure and/or any issues arising within the buildings and estate, as relevant.
• To meet with occupiers on a regular basis to discuss technical, energy and environmental matters and follow up actions with the engineering team as required.
• Ensure that the Head of Technical Services and Sustainability is briefed on any technical matters and liaise regularly on any matters that pertain to the Company as a whole. This will include the submission of regular reports.
• Ensure that the Estate Director, Property Management and Head of Technical Services and Sustainability are apprised of any new developments or issues of a problematic nature, as appropriate. Report on any emergency incident that occurs, such as concerns relating to plant operation, occupier relationship related issue or that could or will involve the HSE or EHO.
• Ensure that all central reporting is delivered directly and by the direct reports in line with company policy and requirements.

ABOUT YOU

Essential

• Must have a customer focused attitude and a flexible working style.
• Excellent communication skills.
• Strong presentation skills.
• Strong leadership and motivational skills.
• Energy & Environmental knowledge including accreditations such as NABERS UK, BREEAM
• Engineering management.
• Contractor Management.
• Ability to witness key HVAC systems during commissioning.
• Review properties description of operations to ensure it is in line with design intent.
• Provide properties performance data for design validation.
• Health & Safety – NEBOSH
• Project management, including demised tenant fit-out experience.
• Strong customer orientation
• Commercial awareness.
• Budget management.
• Commitment to ensuring compliance and driving continual improvement.

Desirable

• Fabric Management
• Engineering and electronic security service delivery
• Membership of a relevant professional body

Behavioural Competencies

• Business Alignment
• Professional Integrity
• Unrivalled Service Excellence
• Effective Communication
• Commercial Responsibility
• Results Orientated
• Impact & Influence
• Team Working
• Developing Self & Others