Senior Technical Services Engineer

Hark; Leeds; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Senior Technical Services Engineer, where your passion for technology and sustainability will drive impactful projects in energy management. This role is pivotal in supporting cutting-edge solutions across commercial and industrial sectors, offering a unique opportunity to contribute to the deployment of energy asset integration technology. Collaborate with cross-functional teams to resolve complex technical issues and enhance processes while enjoying flexible working arrangements and a supportive company culture. This dynamic environment is perfect for those eager to make a significant impact in the renewable energy sector and grow their careers.

Benefits

High-quality tech setup

Salary sacrifice pension scheme

Flexible working arrangements

25 days holiday + Bank holidays + birthday off

Access to Perkbox

Regular work socials

Free gym access

Discounts at local bars and restaurants

Access to mental health care

Qualifications

• 2-3+ years in technical support, ideally in renewable energy or industrial sectors.
• Experience with solar PV, battery storage, and energy asset troubleshooting.

Responsibilities

• Provide technical support and remote troubleshooting for energy systems.
• Engage with customers and stakeholders to ensure project success.

Skills

Technical Support

Remote Troubleshooting

Customer Service

Problem-Solving

Communication

Education

Bachelor's Degree in Engineering or related field

Tools

SCADA

IoT platforms

Remote Diagnostic Tools

Job description

We are seeking a Senior Technical Services Engineer that is passionate about technology and sustainability to support our on the edge solutions within our Commercial and Industrial Enterprise offering. This role is pivotal in assisting with the deployment and ongoing support of our energy asset integration technology across our client base. The successful candidate will join our team during a period of significant growth, offering a unique opportunity to contribute to impactful projects that drive our energy generation and sustainability products. The role will be the first in our complex projects division and will offer the opportunity of significant development as you assist with building out a support division for large and complex projects, supporting regions such as the UK, Europe, North America and South Africa.

As a Senior Technical Services Engineer at our company, you will play a critical role in supporting cutting-edge technology solutions for advanced energy management across our Commercial and Industrial sectors. You will be responsible for providing deployment support, remote management, and ongoing technical support of our integration technologies, assets including solar PV systems, battery storage, Diesel Generation and other energy-related assets such as building assets ensuring efficient and sustainable energy distribution and use for clients worldwide.

Your role will involve diagnosing and resolving complex technical issues remotely, supporting system integration, and providing expert advice to both internal teams and clients. You will collaborate with cross-functional teams to ensure successful project delivery while actively contributing to building out our remote support division for large and complex projects. This is a unique opportunity to make a significant impact within a growing organisation, working on innovative projects that drive energy sustainability and integration on a global scale. If you are passionate about renewable energy and have a strong technical background, this role offers a dynamic and challenging environment for career growth.

As a member of the team, you will have:

• Flexible working hours with the ability to work remotely (2-3 days in the office)
• The ability to take ownership, drive change, and grow our culture and company
• Quarterly social activities and team building exercises such as escape rooms and paintballing
• Choose whether you would like to work on a MacBook or Windows machine

Key Responsibilities:

• Technical Support and Remote Troubleshooting
• Customer and Stakeholder Engagement
• System Monitoring and Reporting
• Project Support
• Collaboration with Cross-Functional Teams
• Process Improvement and Support Structure Development
• Training and Mentorship

Requirements :

• 2-3+ years of experience in technical support, remote services, or field engineering, ideally within the renewable energy, electrical, or industrial sectors.
• Experience with energy systems such as solar PV, battery storage, diesel generation, or building energy assets (e.g., HVAC, lighting).
• Ability to troubleshoot hardware, software, and network issues, using remote diagnostic tools to ensure minimal system downtime.
• Familiarity with monitoring and control systems (e.g., SCADA, IoT platforms) used for energy or industrial applications.
• Strong communication and customer service skills, with the ability to manage client relationships and provide clear technical guidance.
• Experience working on projects, including supporting deployment and remote management tasks.
• Proactive problem-solving skills, with the ability to contribute to improving processes and technical documentation.
• Willingness to provide training and support to junior team members and other support staff.
• Flexibility to work across multiple time zones as required, supporting clients in various regions such as the UK, Europe, North America, and South Africa.

Benefits:

• A competitive package including a high-quality tech setup for optimal performance
• A salary sacrifice pension scheme
• Flexible working arrangements to support work-life balance
• 25 days holiday + Bank holidays + your birthday off
• Access to Perkbox which provides access to perks and benefits, peer-to-peer recognition, employee rewards, wellbeing support, and more!
• Regular work socials (Cocktail making, pizza and board games being the most recent!)
• Free gym access
• Discounts at local bars, restaurants and hotels
• Access to mental health care through Lyra Health

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Services for Renewable Energy