Senior Technical Services Engineer

TN United Kingdom; Manchester; On-site; GBP 50,000 - 65,000; Full time

Job summary

An innovative company in the betting and gaming industry is seeking a Senior Technical Services Engineer to join their dynamic team in Manchester. This role involves maintaining and enhancing the infrastructure that supports their proprietary platform, ensuring high availability and security. You will lead automation initiatives, manage complex projects, and work closely with cross-functional teams to deliver exceptional technical solutions. If you're passionate about technology and thrive in a fast-paced environment, this is an exciting opportunity to make a significant impact in a forward-thinking organization.

Benefits

Flexi-time

Bonuses and incentives

Pension plan

Healthcare benefits

Mental health support

Employee Assistance Programme

Discounts and cashback offers

Long-service awards

Extra days off

Qualifications

• Experience in server/infrastructure environments with Windows Server and Linux.
• Strong AWS skills and knowledge of IAC/orchestration tools.

Responsibilities

• Provide technical support for network and server infrastructure.
• Plan and implement infrastructure projects and automation solutions.

Skills

Server Support

Windows Server Management

AWS (EC2, S3, IAM, VPC)

Networking Fundamentals

Automation (Terraform, Ansible)

Documentation Skills

Customer Management

ITIL Practices

Education

Bachelor's Degree in IT or related field

Tools

VMware

Zabbix

Prometheus

SolarWinds

Nagios

Job description

Social network you want to login/join with:

Senior Technical Services Engineer, Manchester

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Client:

Betfred Technology Limited

Location:

Manchester, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c34f74f7e288

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About Us

Our mission is to dominate the betting and gaming industry on a global scale, and we need the very best Tech talent to help us achieve this.

We recently migrated all of our customers onto our proprietary platform — an exciting milestone that allows us to pioneer new products and drive advanced, creative technologies, delivering unrivalled experiences for millions worldwide.

Betfred's Technology department is driven by innovation. You'll be at the heart of unlocking our new platform's potential. If you want to help shape the future of betting and gaming, this is the place to be.

Job Purpose

Within IT Technical Operations, the Technical Services team provides critical technical resources and expertise to maintain business and platform infrastructure.

You will take a senior role in infrastructure builds, automation, and deployment to deliver scalable, production-ready environments. Key skills include automation, scalability, network architecture, monitoring, management, and security in NSX, AWS, and VMWare.

You will also create and maintain documentation of client networks and systems for internal teams. We seek individuals familiar with various concepts, practices, and procedures in the field, capable of supporting escalated support tickets.

Job Duties

• Provide technical support for Betfred Group network and server infrastructure.
• Plan and implement infrastructure projects, including creating project plans, designing, and implementing solutions.
• Design and implement automation solutions for deployment, upgrades, and operations of application stacks, reusable across projects.
• Act as a technical resource in business projects, providing documentation to aid delivery.
• Create and maintain comprehensive documentation on server and network topology, equipment, and configurations.
• Work with Security and Compliance teams to ensure application stacks are hardened against malicious attacks.
• Serve as a technical escalation point, ensuring incidents are acknowledged promptly per SLA.
• Participate in after-hours upgrades, troubleshooting, and on-call support as needed.
• Perform system administration duties such as server installation, patch management, Windows troubleshooting, log analysis, etc.
• Diagnose and resolve network issues using available tools.
• Provide infrastructure services across storage networking, OS, security, directory services, virtualization, backup, monitoring, and application configuration.
• Manage multiple workstreams including problem tickets, incidents, and projects, ensuring effective communication.
• Adhere to Betfred’s project, incident, and change management methodologies.
• Investigate emerging technologies, documenting and presenting benefits to management.

Knowledge, Skills and Experience

• Support experience in server/infrastructure environments.
• Knowledge of Windows Server (2016 and later), CentOS Linux.
• Basic networking fundamentals.
• Management of Windows server roles (Active Directory, DNS, DHCP, Clustering, IIS).
• Experience with hyperconverged infrastructure (VMware ESX/NSX, Nutanix).
• Strong AWS skills (EC2, S3, IAM, VPC).
• Experience with IAC/orchestration tools (Terraform, Ansible, CloudFormation).
• Hardware build and installation experience (HP, IBM, Dell, Lenovo).
• Monitoring tools knowledge (Zabbix, Prometheus, SolarWinds, Nagios).
• IT support experience in dynamic environments, following ITIL practices.
• Knowledge of ISO 27001, PCI-DSS is advantageous.
• Excellent communication and customer management skills.
• Full driving license.

What is in it for me?

• Salary: £50,000 - £65,000 per annum, depending on experience.
• Flexi-time (start between 7am and 10am).
• Be Rewarded: Bonuses, incentives, pension, family support, referral bonuses, death in service benefit, discounts, and cashback offers.
• Get Recognised: Long-service awards, peer recognition, milestone gifts, extra days off.
• Feel Valued: Healthcare, mental health support, financial wellbeing, savings schemes, financial coaching, Employee Assistance Programme, wellbeing tools, eye care benefits.