Senior Technical Services Coordinator

TN United Kingdom; Northampton; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative company focused on revolutionizing kidney care as a Senior Technical Services Coordinator. In this pivotal role, you'll be the first point of contact for customers, ensuring exceptional service across the UK and Ireland. Your responsibilities will include managing service contracts, coordinating with various departments, and supporting the Technical Services Team. This is an exciting opportunity to be part of a community dedicated to improving patients' lives and making a meaningful impact in healthcare. If you're passionate about customer service and thrive in a dynamic environment, we want to hear from you!

Qualifications

• Education sufficient for a fast-paced administrative environment.
• Proficiency in Microsoft Office and other administrative packages.

Responsibilities

• Provide a world-class response to all Technical Service activities.
• Manage service contracts and respond proactively to customer inquiries.

Skills

Microsoft Office

Customer Service

Administrative Skills

Education

Administrative Education

Job description

Senior Technical Services Coordinator, Northampton

Client: Baxter

Location: Northampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 2f65db4269b9

Job Views: 12

Posted: 29.04.2025

Expiry Date: 13.06.2025

Job Description:

Vantive: A New Company Built On Our Legacy

Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney care space, but also offer meaningful work to those who join us.

At Vantive, you will become part of a community of people who are focused, courageous, and don’t settle for mediocrity. Each of us is driven to help improve patients’ lives worldwide. Join us as we revolutionize kidney care and other vital organ support.

*Completion of the proposed separation of Kidney Care from Baxter into a standalone company (to be named Vantive) remains subject to the satisfaction of customary conditions.

Role Overview:

The Senior Technical Services Coordinator is a key member of the Technical Services Team. You will be the first point of contact for both internal and external customers, ensuring prompt and excellent service for all UK and Ireland Technical Services customers. You will also handle administrative tasks related to UKI Technical Service activities, maintain databases, and support colleagues, including deputizing for the Customer Support Supervisor when needed.

Key Responsibilities:

1. Provide a world-class response to all Technical Service activities, including device delivery & collection, fault reporting, resource planning, and database updates.
2. Manage service contracts, parts and pricing requests, device loan pool information, and service-related complaints.
3. Respond proactively to customer inquiries via telephone and email.
4. Deputize for the Technical Customer Support Supervisor as required.
5. Take ownership of activities and projects within the Technical Services Department.
6. Coordinate between the Technical Services Department and other parts of Baxter.

Qualifications and Experience:

• Education sufficient for a fast-paced administrative environment.
• Proficiency in Microsoft Office and other administrative packages.
• Experience in a similar environment is advantageous.
• A strong desire to provide excellent customer service.