Senior Technical Project Manager

Coveo; Greater London; On-site; GBP 70,000 - 110,000; Full time

Job summary

Coveo in London is hiring a Technical Project Manager to lead enterprise-scale implementations of Coveo's AI-powered platform. You will align business objectives with technical requirements, manage delivery across stakeholders, and shepherd projects from scope to successful completion.

Ideal candidates bring hands-on experience with cloud-based software, large IT projects, and strong communication skills to coordinate architects, developers, and executive sponsors across global markets.

Qualifications

• 7+ years gathering requirements, producing technical documentation, and coordinating QA activities.
• 3+ years managing large-scale IT implementation projects.
• Strong understanding of cloud-based software and web application challenges.
• Excellent stakeholder management, leadership, organizational and communication skills.
• Ability to influence and collaborate with developers, architects, business stakeholders and executives.

Responsibilities

• Lead the technical project management of Coveo's platform implementations.
• Define project scope, objectives, milestones and success criteria.
• Act as delivery lead and trusted advisor for customer stakeholders.
• Coordinate stakeholders, internal experts and resources; manage expectations.
• Develop and maintain detailed project plans; monitor budgets, timelines and deliverables.
• Manage changes, assess impacts and mitigate delays and risks.
• Regularly communicate progress via reports, governance meetings and executive updates.
• Identify and escalate risks to ensure successful delivery.

Skills

Requirements gathering

Technical documentation

QA coordination

Large-scale IT projects

Cloud-based software

Web applications

Stakeholder management

Leadership

Organization

Communication

Tools

Jira

Azure DevOps

Certinia

Mavenlink

Job description

Lead complex digital transformations for some of the world's most recognized brands.

Have you ever wondered what it takes to deliver highly technical software implementations at enterprise scale? Join our Professional Services team and help customers unlock the full potential of Coveo's AI-powered platform.

With more than 1,000 implementations delivered over the years for global organizations such as Dell, Rolex, and Salesforce, our team tackles complex technical challenges every day. You'll play a key role in aligning business objectives, technical requirements, and project execution to ensure successful customer outcomes.

As one of our Technical Project Managers, you will:

• Lead the implementation of Coveo's platform by defining project scope, objectives, milestones, and success criteria.
• Act as the primary delivery lead and trusted advisor for customer stakeholders, driving alignment, decision‑making, and accountability throughout the implementation lifecycle.
• Coordinate customer stakeholders, internal experts, and project resources while managing expectations throughout the engagement.
• Develop and maintain detailed project plans, proactively tracking budgets, timelines, dependencies, and deliverables.
• Manage project changes, assess impacts, and implement mitigation strategies to minimize delays and risks.
• Communicate project progress regularly to customers and internal stakeholders through status reports, governance meetings, and executive updates.
• Identify, assess, document, mitigate, and escalated risks when required to ensure successful project delivery.
• Partner closely with architects, developers, and technical customer stakeholders to translate business requirements into user stories and implementation decisions that maximize customer value.

Here is what will qualify you for the role:

• At least 7 years of experience gathering requirements, producing technical documentation, and coordinating quality assurance activities.
• At least 3 years of experience managing large-scale information technology implementation projects.
• Strong understanding of the technical challenges associated with implementing cloud-based software solutions and web applications.
• Excellent stakeholder management, leadership, organizational, and communication skills in complex customer‑facing environments.
• Ability to influence and collaborate effectively with developers, architects, business stakeholders, and executive sponsors.

What will make you stand out:

• Experience with Agile delivery methodologies and tools such as Jira and Azure DevOps.
• Project management certifications such as Project Management Professional (PMP), Scrum Master, or equivalent.
• Experience with web development or software engineering.
• Knowledge of enterprise search, indexing technologies, Salesforce ecosystems, or professional services automation tools such as Certinia (formerly FinancialForce) or Mavenlink.
• Experience working in a consulting, professional services, or customer implementation environment.

This role requires strong English communication skills, as you will work primarily with English‑speaking customers and stakeholders across North America and global markets.

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [e-mail] to discuss your needs.