Senior Technical Engineer

Windsor Telecom; Stonehouse; On-site; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a Senior Technical Engineer to join their dynamic team in Stonehouse. This role focuses on managing advanced technical issues and leading key infrastructure projects, primarily within Microsoft 365 and Azure environments. You will play a pivotal role in enhancing IT infrastructure while mentoring junior engineers. With a commitment to delivering exceptional customer experiences, this company offers a supportive environment with ongoing training and development. If you're ready to elevate your career and make a significant impact, this opportunity is perfect for you.

Benefits

25 days holiday + bank holidays + birthday

Access to ongoing training and industry certifications

Perk box and employee wellbeing benefits

Qualifications

• 3+ years of experience with Microsoft 365 and Azure.
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide advanced troubleshooting for complex technical issues.
• Lead projects including system upgrades and cloud migrations.
• Mentor junior team members to improve capability.

Skills

Microsoft 365

Azure

Troubleshooting

Project Management

Documentation Skills

Communication

Problem Solving

Education

Microsoft Associate Certification

Tools

Microsoft Intune

MS Power Automate

SharePoint

Microsoft Teams

Job description

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Base pay range

Senior Technical Engineer – £45,000 - £50,000 – Stonehouse, Gloucestershire

The Role

We’re looking for an experienced IT Managed Services engineer with expertise in Microsoft 365 & Azure. This role will focus on taking ownership of advanced technical issues, lead key infrastructure projects and mentor junior engineers.

You will also deliver high-level support across hardware, software, networks, and cloud services.

You'll manage technical escalations, lead projects and play a key role in maintaining and enhancing our customers IT infrastructure—primarily across Microsoft 365 and Azure environments.

If you’re ready to take the next step in your career apply now to find our more about becoming part of our successful and growing team. The role is based on Stonehouse with occasional travel to our other UK offices and customer sites.

Key Responsibilities:

• Be a senior member of the IT Engineering community at a leading MSP
• Provide advanced troubleshooting and support for complex technical issues.
• Lead projects including system upgrades and cloud migrations.
• Conduct system checks, updates, and ongoing maintenance.
• Experience of implementing MS Power Automate & Co-Pilot
• Mentor and support junior team members to improve capability across the team.
• Create and optimise SharePoint and Microsoft Teams set ups
• Implement compliance features, including DLP, retention policies, and eDiscovery.
• Contribute to cyber security audits and support preventative strategies.
• Maintain detailed documentation for support tickets, projects, and procedures.
• Be client facing to support in-life account reviews and business development.
• Deliver an amazing customer experience!
• Oversee and manage Microsoft Intune for device and application security.

The Company

We help businesses of all sizes us technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits

The Person

• Holds a relevant professional certifications (e.g. Microsoft Associate level)
• At least 3 years’ experience with Microsoft 365 and Azure
• Background working with a Managed Service Provider is desirable
• Strong troubleshooting and documentation skills
• Excellent communication and stakeholder engagement
• Confident managing projects and mentoring others
• Positive and proactive approach to problem-solving

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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