Senior Technical Claims Lead – Liability & Complex Claims

Arthur J. Gallagher & Co. (AJG); Street; On-site; GBP 78,000 - 110,000; Full time

Job summary

Gallagher is seeking a Senior Technical Claims Lead - Liability to join the Claims team in Brisbane. This senior role will lead and support the management of complex claims, working closely with brokers and account teams, providing technical guidance across claims matters and mentoring junior staff.

The role supports local and national teams and aims to deliver outstanding client outcomes on complex matters.

Qualifications

• Significant experience managing complex commercial or corporate claims.
• Strong technical claims management and advocacy capabilities.
• Excellent stakeholder management and negotiation skills.
• Proven ability to navigate and resolve complex or contentious matters.
• Strong communication skills and the ability to influence at all levels.
• Experience building effective working relationships across diverse stakeholder groups.
• Sound understanding of insurance products and markets, including ISR.

Responsibilities

• Lead the management and advocacy of complex claims matters across a corporate client portfolio.
• Provide specialist claims advice to clients, brokers and claims colleagues.
• Interpret policy wording and claim circumstances to maximise coverage outcomes for clients.
• Liaise with clients, insurers and service providers to progress claims and resolve issues efficiently.
• Support brokers by providing technical expertise during new business opportunities, renewals and client discussions.
• Mentor and coach claims colleagues, sharing knowledge and supporting capability development.
• Build strong relationships with branch leaders, brokers, insurers, loss adjusters and key stakeholders.
• Contribute to claims working groups, insurer performance reviews and continuous improvement initiatives.

Skills

Claims management

Stakeholder management

Negotiation

Coaching/mentoring

Education

ANZIIF qualifications

Job description

Gallagher is seeking a Senior Technical Claims Lead - Liability to join the Claims team in Brisbane. This senior role will lead and support the management of complex claims, working closely with brokers and account teams, providing technical guidance across claims matters and mentoring junior staff.

The role supports local and national teams and aims to deliver outstanding client outcomes on complex matters.