Senior Technical Claims Lead – Liability

Arthur J. Gallagher & Co. (AJG); Street; On-site; GBP 78,000 - 110,000; Full time

Job summary

Gallagher is seeking a Senior Technical Claims Lead - Liability to join the Claims team in Brisbane. This senior role will lead and support the management of complex claims, working closely with brokers and account teams, providing technical guidance across claims matters and mentoring junior staff.

The role supports local and national teams and aims to deliver outstanding client outcomes on complex matters.

Qualifications

• Significant experience managing complex commercial or corporate claims.
• Strong technical claims management and advocacy capabilities.
• Excellent stakeholder management and negotiation skills.
• Proven ability to navigate and resolve complex or contentious matters.
• Strong communication skills and the ability to influence at all levels.
• Experience building effective working relationships across diverse stakeholder groups.
• Sound understanding of insurance products and markets, including ISR.

Responsibilities

• Lead the management and advocacy of complex claims matters across a corporate client portfolio.
• Provide specialist claims advice to clients, brokers and claims colleagues.
• Interpret policy wording and claim circumstances to maximise coverage outcomes for clients.
• Liaise with clients, insurers and service providers to progress claims and resolve issues efficiently.
• Support brokers by providing technical expertise during new business opportunities, renewals and client discussions.
• Mentor and coach claims colleagues, sharing knowledge and supporting capability development.
• Build strong relationships with branch leaders, brokers, insurers, loss adjusters and key stakeholders.
• Contribute to claims working groups, insurer performance reviews and continuous improvement initiatives.

Skills

Claims management

Stakeholder management

Negotiation

Coaching/mentoring

Education

ANZIIF qualifications

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Gallagher is a global leader in Insurance broking, risk management and consulting, with over 71,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.

About the Role

We are seeking an experienced Senior Technical Claims Lead - Liability to join our Claims team in Brisbane.

This is a senior technical and client advocacy role where you will lead and support the management of complex claims, work closely with brokers and account management teams, and provide technical guidance across claims matters. The role supports both local and national claims teams and includes mentoring and developing team members.

You will play a key role in delivering outstanding client outcomes, particularly on complex or contentious claims. Working closely with clients, insurers, loss adjusters, brokers and internal stakeholders, you will progress claims, interpret policy coverage, negotiate outcomes and help deliver a market leading claims experience.

This role is ideal for a seasoned claims professional who enjoys solving complex problems, influencing outcomes and acting as a trusted adviser to clients and colleagues. You will also contribute to broader claims initiatives, support insurer performance discussions and help strengthen claims capability across the business.

Key Responsibilities

• Lead the management and advocacy of complex claims matters across a corporate client portfolio
• Provide specialist claims advice to clients, brokers and claims colleagues
• Interpret policy wording and claim circumstances to maximise coverage outcomes for clients
• Liaise with clients, insurers and service providers to progress claims and resolve issues efficiently
• Support brokers by providing technical expertise during new business opportunities, renewals and client discussions
• Mentor and coach claims colleagues, sharing knowledge and supporting capability development
• Build strong relationships with branch leaders, brokers, insurers, loss adjusters and key stakeholders
• Contribute to claims working groups, insurer performance reviews and continuous improvement initiatives

About You

You are a highly experienced insurance claims professional with strong technical capability and the confidence to influence outcomes across clients, brokers, insurers and internal stakeholders.

To be successful in this role, you will bring:

• Significant experience managing complex commercial or corporate claims
• Strong technical claims management and advocacy capabilities, including preparing claims submissions
• Exceptional stakeholder management and negotiation skills
• Proven ability to navigate and resolve complex or contentious matters
• Strong communication skills and the ability to influence at all levels
• Experience building effective working relationships across diverse stakeholder groups
• Sound understanding of insurance products and markets, ideally including ISR
• Insurance broking compliance knowledge, highly regarded
• A coaching mindset and genuine passion for developing others

You will ideally hold ANZIIF qualifications or equivalent industry credentials, with advanced qualifications viewed favourably.

Why Join Gallagher?

At Gallagher, you will be part of a high performing and collaborative team where your expertise can have a direct impact on client outcomes.

We offer:

• Flexible working arrangements
• Career development and personalised learning pathways
• Tuition assistance and professional development support
• Additional Lifestyle Leave
• Employee Assistance Program
• Employee Stock Purchase Plan
• Gallagher Rewards with discounts across major retailers
• Paid volunteering days
• Salary sacrifice superannuation options
• A supportive culture built on inclusion, integrity and collaboration

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; and salary sacrificed superannuation options.

Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.