Senior Technical Business Analyst

Ofgem; Glasgow; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

Join a leading energy regulatory body as a Senior Technical Business Analyst shaping the future of heat network regulation in the UK. This mid-senior level position offers the opportunity to develop a new digital platform that supports key regulatory functions in an Agile environment, delivering impactful solutions while ensuring user-centric design and stakeholder engagement. Experience in business analysis and knowledge of Salesforce is desirable, as you will work closely with technical and non-technical teams to enhance service delivery.

Benefits

30 days annual leave after 2 years

Excellent training and development opportunities

Generous Civil Service pension

Flexible working hours

Family friendly policies

Qualifications

• Extensive experience in business analysis within the software development lifecycle.
• Experience in stakeholder engagement and relationship management.
• Familiarity with Government Digital Service standards.

Responsibilities

• Conduct strategic and root cause analysis.
• Model business processes and identify requirements.
• Collaborate with multidisciplinary teams to deliver user-centric solutions.

Skills

Business analysis

Stakeholder management

Agile methodology

User-centric design

Business process modelling

Tools

Salesforce

Job description

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Shape the future of heat network regulation as a Senior Technical Business Analyst at Ofgem. As the energy system evolves to meet Net Zero, heat networks will play a vital role in delivering low-carbon heating across the UK. Ofgem is preparing to take on the regulation of this growing sector and we’re looking for a Senior Technical Business Analyst to help design and deliver the digital services that will underpin this new regulatory regime.

This is a unique opportunity to work on a high-profile, strategically important programme from the ground up. You’ll be part of a motivated multidisciplinary team shaping how Ofgem will interact with a diverse and complex market from large corporates to local authorities and housing associations.

You’ll deliver business analysis for the development of a new digital platform that will support key regulatory functions such as authorisation, licensing, monitoring and payments. Working closely with digital, policy and delivery colleagues as well as external partners, you’ll ensure the service meets user needs, aligns with GDS standards and delivers real value.

We’re looking for someone with extensive experience in business analysis across the software development lifecycle ideally within a regulatory or transactional service environment and a strong track record of delivering user-centric digital services through discovery, alpha, beta and live phases. You’ll bring expertise in business process modelling, requirements definition, stakeholder engagement and business case development along with a collaborative mindset and the ability to work effectively across disciplines in an Agile environment.

You’ll be skilled at identifying business needs, analysing complex systems and translating insights into clear actionable requirements. Your work will directly influence how Ofgem regulates this emerging market ensuring it works for consumers, industry and the environment.

If you’re ready to take on a role that combines strategic thinking, digital delivery and real-world impact, we’d love to hear from you.

Key Responsibilities

• Strategic analysis, internal and external environment analysis, root cause analysis
• Business process modelling, analysing business needs, modelling system data
• Evaluating options, defining requirements, gap analysis and improving business processes
• Stakeholder analysis and management
• Requirements elicitation, workshopping, interviewing, prototyping
• Business case creation
• Delivery of user-centric business solutions with agile working

Key Outputs and Deliverables

• Well defined functional, non-functional, general and technical requirements
• User journeys and user stories with acceptance criteria
• “As-Is”, “To-Be” business process models, GAP analysis
• Business cases to support technology related spending proposals

Key Stakeholder Relationships

• Senior Leadership team
• Delivery management function
• Solution architects, data engineers and security experts
• User researchers and behavioural insights experts
• HR, Procurement and Finance business partners
• Ofgem policy and delivery teams

Person specification

ESSENTIAL:

• Experience in business analysis within the software development lifecycle. You will have extensive experience in taking products through discovery, alpha and beta phases to live operations, focusing on user centric design, iterative development and continuous improvement to deliver high quality digital services. (LEAD)
• Business analysis. You have experience investigating problems and analysing options for new and existing digital services with experience in the analysis and collection of information to create recommendations for service improvements.
• User focus. You have experience in both user needs and desires of the user. You will have experience collaborating with user researchers and champion user research to focus on all users.
• Business Modelling. You have experience in modelling more advanced and complex situations across more than one business function or programme.
• Business improvement process. You have experience in analysing current services and processes and can identify and implement opportunities to optimise these.
• Stakeholder relationship management. You have experience in influencing stakeholders at the highest levels and manage relationships effectively.
• Experience working within an Agile environment in which you can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes.

DESIRABLE:

• Experience of working with Salesforce.
• Experience of Government Digital Service standards and assessments.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Utilities

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