Senior Technical Administrator

SGS; Oldbury; On-site; GBP 30,000; Full time

Job summary

SGS, a leading testing and certification company, is seeking a Senior Technical Medical Device Coordinator to support the UK Medical Devices Team. The role involves managing technical documentation reviews, enhancing client relationships, and ensuring compliance with regulations, within a permanent, office-based position. Competitive benefits including performance bonuses, medical cover, and generous leave policies are offered.

Benefits

Performance related bonus

Private medical cover

Competitive pension scheme

Generous Annual Leave allowance

Additional day off for your birthday

Retailer Discounts

Discounted Gym Membership

Qualifications

• Experience with Medical Device Regulations or Auditing Regulations.
• Proven experience in an office setting.
• Familiarity with technical documentation management.

Responsibilities

• Manage processes for Technical Documentation reviews.
• Assist in managing complaints.
• Enhance customer relations through support for client meetings.

Skills

Customer Service

Technical Documentation Control

Office Environment Experience

Written Communication

Computer Literacy

Education

NVQ 3 in Customer Service and/or Administration

Tools

MS Office

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Business Assurance division helps companies build trust and manage risk through certification, audits, training, and advisory services—empowering them to meet global standards and boost performance.

• Job Title:Senior Technical Medical Device Coordinator
• Job Type:Permanent
• Location:Oldbury - Office Based
• Hours:Monday to Friday 8.30am to 5pm
• Salary:£30,000 pa
• Industry:Business Assurance

Job Description

We are looking for an experienced Senior to support the UK Medical Devices Team to coordinate & support the process for Technical Documentation Reviews & monitor KPI reports and coordinate resultant actions as needed.

• To manage the processes related to Technical Documentation (TD) reviews
• Assisting with management of complaints
• Enhance customer relationships especially for Key Clients by supporting client calls and attending client meetings as required
• Raise purchase orders for invoicing clients

Qualifications

The ideal candidate for this role is someone who has practical experience of Medical Device Regulations or Auditing Regulations and has worked to a high level of technical documentation control

You will also have the following:

• Proven experience of working in an office environment
• High level of computer literacy inusing MS Office (e.g. Outlook, Word, Excel, Power point Teams) &databases
• Minimum ofNVQ 3in Customer Service and/or Administration
• Experience of producing professional written communications

Additional Information

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

• Performance related bonus (discretionary and subject to eligibility criteria)
• Private medical cover (subject to eligibility criteria)
• Competitive pension scheme + Life Assurance
• Generous Annual Leave allowance (increasing with service) plus bank holidays
• An additional day off for your birthday
• Retailer Discounts
• Discounted Gym Membership

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, if you are selected for an interview, or further consideration, we will be in touch with you directly.